STAR+PLUS is a Texas Medicaid managed care program for adults who have disabilities or are age 65 or older. Adults in STAR+PLUS get Medicaid health-care and long-term services and supports through a health plan that they choose.
I need information in a different language or materials in a different format?
Information is available in English and Spanish. Call us to get an interpreter. Information can also be made available in audio, large print, Braille or other languages if needed.
The Provider Directory is available in paper form without charge upon the Member’s request and will be provided within five business days of the Member’s request.
Call our Member Services toll-free at 1.888.435.2850 | TTY 7-1-1 for Hearing-Impaired to ask for these special services or to answer any questions you may have about the Member Handbook. Call 8:00 a.m. – 5:00 p.m., Monday – Friday, excluding state-approved holidays. Access your Member account online 24 hours a day, seven days a week.
Language Services Addendum/Taglines and Non-Discrimination Notice
I need medical help when you are not open?
Community Members can get medical help from a healthcare professional 24 hours a day, seven days a week.
STAR+PLUS – Call our Nurse Help Line 24 hours a day, seven days a week toll-free at 1.800.206.9052 or TDD at 7-1-1.
Call the Nurse Help Line before going to the emergency room, unless it is an emergency. A nurse will answer your health care questions and help you get the care you need. Get help in English or Spanish. You can also ask for an interpreter.
Call our Member Services if you lose or misplace your Member ID Card and need a new one. Contact us at:
Local: 713.295.2300 Toll-Free: 1.888.435.2850 | TTY 7-1-1 for Hearing-Impaired
Call 1.877.847.8377, or visit https://www.txhealthsteps.com
Use our online Provider Search to find a Primary Care Provider or clinic. It is updated every weekday, excluding holidays. You also can search through our printed directories, which are updated quarterly. A referral is a consultation for evaluation and/or treatment of a patient requested by one doctor to another doctor. Community Health Choice will not pay the cost of non-emergency hospital care or medical equipment unless your Primary Care Provider gives you a referral.
Member Services
Local: 713.295.2300 Toll-Free: 1.888.435.2850 | TTY 7-1-1 for Hearing-Impaired
24 hours a day, 7 days a week, Monday – Friday, excluding state-approved holidays. Access your Member account online 24 hours a day, seven days a week. Information is available in English and Spanish.
Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital. Also call for pharmacy and dental information.
Service Coordination Team
Local: 713.295.5004 Toll Free: 1.888.435.5150 | TTY 7-1-1 for Hearing-Impaired.
Service Coordination Team is available 8:00 am – 5:00 pm, Monday- Friday, excluding state approved holidays.
After business hours you can leave a message and calls will be returned within one business day or call Member Services hotline at 1.888.435.2850.
In case of an emergency, call 9-1-1 or go to the nearest hospital. If you have trouble hearing or speaking, please call the TTY/TDD line at 7-1-1
I need information in a different language or materials in a different format?
Information is available in English and Spanish. Call us to get an interpreter. Information can also be made available in audio, large print, Braille or other languages if needed.
The Provider Directory is available in paper form without charge upon the Member’s request and will be provided within five business days of the Member’s request.
Call our Member Services toll-free at 1.888.435.2850 | TTY 7-1-1 for Hearing-Impaired to ask for these special services or to answer any questions you may have about the Member Handbook. Call 8:00 a.m. – 5:00 p.m., Monday – Friday, excluding state-approved holidays. Access your Member account online 24 hours a day, seven days a week.
Language Services Addendum/Taglines and Non-Discrimination Notice
I need medical help when you are not open?
Community Members can get medical help from a healthcare professional 24 hours a day, seven days a week.
STAR+PLUS – Call our Nurse Help Line 24 hours a day, seven days a week toll-free at 1.800.206.9052 or TDD at 7-1-1.
Call the Nurse Help Line before going to the emergency room, unless it is an emergency. A nurse will answer your health care questions and help you get the care you need. Get help in English or Spanish. You can also ask for an interpreter.
Call our Member Services if you lose or misplace your Member ID Card and need a new one. Contact us at:
Local: 713.295.2300 Toll-Free: 1.888.435.2850 | TTY 7-1-1 for Hearing-Impaired
Call 1.877.847.8377, or visit https://www.txhealthsteps.com/
Use our online Provider Search to find a Primary Care Provider or clinic. It is updated every weekday, excluding holidays. You also can search through our printed directories, which are updated quarterly. A referral is a consultation for evaluation and/or treatment of a patient requested by one doctor to another doctor. Community Health Choice will not pay the cost of non-emergency hospital care or medical equipment unless your Primary Care Provider gives you a referral.
Member Services
Local: 713.295.2300 Toll-Free: 1.888.435.2850 | TTY 7-1-1 for Hearing-Impaired
24 hours a day, 7 days a week, Monday – Friday, excluding state-approved holidays. Access your Member account online 24 hours a day, seven days a week. Information is available in English and Spanish.
Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital. Also call for pharmacy and dental information.
Service Coordination Team
Local: 713.295.5004 Toll Free: 1.888.435.5150 | TTY 7-1-1 for Hearing-Impaired.
Service Coordination Team is available 8:00 am – 5:00 pm, Monday- Friday, excluding state approved holidays.
After business hours you can leave a message and calls will be returned within one business day or call Member Services hotline at 1.888.435.2850.
In case of an emergency, call 9-1-1 or go to the nearest hospital. If you have trouble hearing or speaking, please call the TTY/TDD line at 7-1-1
As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.
“Community Health Choice is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.”
– Cecily
Member of Community Health Choice
Medicaid
Health Plan
04/01/2027
Marketplace
Health Plan
03/01/2027
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