HHSC Notifications

HHSC Notifications

HHSC Notifications for CHIP & STAR (Medicaid)

Important notices and news from Texas Health and Human Services about CHIP & STAR (Medicaid).

Apply for Texas STAR (Medicaid)

CHIP Notifications​

CHIP Co-payment Information
You do not have to pay your CHIP co-payment from August 25, 2017 through November 30, 2017, if your permanent address is in one of the Hurricane Harvey Federal Emergency Management Agency (FEMA) declared disaster counties. To check if you are in one of these counties, click here: https://www.fema.gov/disaster/4332.

STAR (Medicaid) Notifications​

Mosquito repellent is now available as a Medicaid benefit!
Mosquito Repellent Benefit

Medicaid Handbook Notice
Below is new information that we will add to our Medicaid Member Handbook when we print them again. This insert is for STAR Members who are in the Adoption Assistance/Permanency Care Assistance (AA/PCA) program.

What is the AA/PCA?

  • The Adoption Assistance program provides help for certain children who are adopted from foster care.
  • The Permanency Care Assistance program gives financial support to family members who provide a permanent home to children who were in foster care but could not be reunited with their parents.

What if I need to update my address or phone number? - The adoptive parent or permanency care assistance caregiver should contact the DFPS regional adoption assistance eligibility specialist assigned to his or her case. - If the parent or caregiver doesn’t know who the assigned eligibility specialist is, they can contact the DFPS hotline, 1.800.233.3405, to find out. - The parent or caregiver should contact the adoption assistance eligibility specialist to assist with the address change. If you have any questions, please call Member Services toll-free at 1.888.760.2600.

Thank you for choosing Community Health Choice.

Contact Us

General Information
Local: 713.295.2222
Toll-Free: 1.877.635.6736

Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m

Member Services
Local: 713.295.2294 | Toll-Free: 1.888.760.2600
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.

Provider Services Hotline
Call 713.295.2295, 8:00 a.m. – 5:00 p.m., Monday – Friday

Additional Contact Numbers

Medicaid

An HHSC Policy Flexibility for Member State Fair Hearings ends on May 11, 2023 (04/10/2023)

An HHSC Policy Flexibility for Member Appeals Is Ending March 31 (03/10/2023)

State Fair Hearing/External Medical Review Information update (05/01/2022)

CHIP

Co-pays for some CHIP services will resume starting May 12, 2023 (03/30/2023)

An HHSC Policy Flexibility for Member Appeals Is Ending March 31 (updated 3/10/23)

CHIP Coverage of Monkeypox Testing and Vaccines (updated 12/01/22)

COVID-19 Cost-Sharing Prohibition (updated 11/18/22)

HSSC Notifications Archive

CHIP Co-payment Information
You do not have to pay your CHIP co-payment from August 25, 2017 through November 30, 2017, if your permanent address is in one of the Hurricane Harvey Federal Emergency Management Agency (FEMA) declared disaster counties. To check if you are in one of these counties, click here: https://www.fema.gov/disaster/4332

Mosquito Repellent Benefit
Mosquito repellent is now available as a Medicaid benefit!

Medicaid Handbook Notice
Below is new information that we will add to our Medicaid Member Handbook when we print them again. This insert is for STAR Members who are in the Adoption Assistance/Permanency Care Assistance (AA/PCA) program.

What is the AA/PCA?

  • The Adoption Assistance program provides help for certain children who are adopted from foster care.
  • The Permanency Care Assistance program gives financial support to family members who provide a permanent home to children who were in foster care but could not be reunited with their parents.

What if I need to update my address or phone number? – The adoptive parent or permanency care assistance caregiver should contact the DFPS regional adoption assistance eligibility specialist assigned to his or her case. – If the parent or caregiver doesn’t know who the assigned eligibility specialist is, they can contact the DFPS hotline, 1.800.233.3405, to find out. – The parent or caregiver should contact the adoption assistance eligibility specialist to assist with the address change. If you have any questions, please call Member Services toll-free at 1.888.760.2600.

Thank you for choosing Community Health Choice.

Why Choose Community?

As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.

“Community Health Choice is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.”

– Cecily
Member of Community Health Choice