Important notices and news from Texas Health and Human Services about CHIP, STAR (Medicaid) and STAR+PLUS.
Important notices and news from Texas Health and Human Services.
CHIP Co-payment Information
You do not have to pay your CHIP co-payment from August 25, 2017 through November 30, 2017, if your permanent address is in one of the Hurricane Harvey Federal Emergency Management Agency (FEMA) declared disaster counties. To check if you are in one of these counties, click here: https://www.fema.gov/disaster/4332.
Mosquito repellent is now available as a Medicaid benefit!
Mosquito Repellent Benefit
Medicaid Handbook Notice
Below is new information that we will add to our Medicaid Member Handbook when we print them again. This insert is for STAR Members who are in the Adoption Assistance/Permanency Care Assistance (AA/PCA) program.
What is the AA/PCA?
What if I need to update my address or phone number? – The adoptive parent or permanency care assistance caregiver should contact the DFPS regional adoption assistance eligibility specialist assigned to his or her case. – If the parent or caregiver doesn’t know who the assigned eligibility specialist is, they can contact the DFPS hotline, 1.800.233.3405, to find out. – The parent or caregiver should contact the adoption assistance eligibility specialist to assist with the address change. If you have any questions, please call Member Services toll-free at 1.888.760.2600.
Thank you for choosing Community Health Choice.
Member Services
Local: 713.295.2300 Toll-Free: 1.888.435.2850 | TTY 7-1-1 for Hearing-Impaired
24 hours a day, 7 days a week, Monday – Friday, excluding state-approved holidays. Access your Member account online 24 hours a day, seven days a week. Information is available in English and Spanish.
Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital. Also call for pharmacy and dental information.
Service Coordination Team
Local: 713.295.5004 Toll Free: 1.888.435.5150 | TTY 7-1-1 for Hearing-Impaired.
Service Coordination Team is available 8:00 am – 5:00 pm Monday- Friday, excluding state approved holidays.
After business hours you can leave a message and calls will be returned within one business day or call Member Services hotline at 1.888.435.2850.
In case of an emergency, call 9-1-1 or go to the nearest hospital. If you have trouble hearing or speaking, please call the TTY/TDD line at 7-1-1
An HHSC Policy Flexibility for Member State Fair Hearings ends on May 11, 2023 (04/10/2023)
An HHSC Policy Flexibility for Member Appeals Is Ending March 31 (03/10/2023)
State Fair Hearing/External Medical Review Information update (05/01/2022)
Co-pays for some CHIP services will resume starting May 12, 2023 (03/30/2023)
An HHSC Policy Flexibility for Member Appeals Is Ending March 31 (updated 3/10/23)
CHIP Coverage of Monkeypox Testing and Vaccines (updated 12/01/22)
COVID-19 Cost-Sharing Prohibition (updated 11/18/22)
CHIP Co-payment Information
You do not have to pay your CHIP co-payment from August 25, 2017 through November 30, 2017, if your permanent address is in one of the Hurricane Harvey Federal Emergency Management Agency (FEMA) declared disaster counties. To check if you are in one of these counties, click here: https://www.fema.gov/disaster/4332
Mosquito Repellent Benefit
Mosquito repellent is now available as a Medicaid benefit!
Medicaid Handbook Notice
Below is new information that we will add to our Medicaid Member Handbook when we print them again. This insert is for STAR Members who are in the Adoption Assistance/Permanency Care Assistance (AA/PCA) program.
What is the AA/PCA?
What if I need to update my address or phone number? – The adoptive parent or permanency care assistance caregiver should contact the DFPS regional adoption assistance eligibility specialist assigned to his or her case. – If the parent or caregiver doesn’t know who the assigned eligibility specialist is, they can contact the DFPS hotline, 1.800.233.3405, to find out. – The parent or caregiver should contact the adoption assistance eligibility specialist to assist with the address change. If you have any questions, please call Member Services toll-free at 1.888.760.2600.
Thank you for choosing Community Health Choice.
As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.
“Community Health Choice is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.”
– Cecily
Member of Community Health Choice
Medicaid
Health Plan
04/01/2027
Marketplace
Health Plan
03/01/2027
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