STAR+PLUS is a Texas Medicaid managed care program for adults who have disabilities or are age 65 or older. Adults in STAR+PLUS get Medicaid health-care and long-term services and supports through a health plan that they choose.
Member Services
Local: 713.295.2300 Toll-Free: 1.888.435.2850 | TTY 7-1-1 for Hearing-Impaired
8:00 am – 5:00 pm, Monday- Friday, excluding state-approved holidays. Access your Member account online 24 hours a day, seven days a week. Information is available in English and Spanish.
Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital. Also call for pharmacy and dental information.
Service Coordination
Local: 713.295.5004 Toll Free: 1.888.435.5150 | TTY 7-1-1 for Hearing-Impaired
Service Coordination Team is available 8:00 am – 5:00 pm, Monday- Friday, excluding state approved holidays.
After business hours you can leave a message and calls will be returned within one business day or call Member Services hotline at 1.888.435.2850.
In case of an emergency, call 9-1-1 or go to the nearest hospital. If you have trouble hearing or speaking, please call the TTY/TDD line at 7-1-1.
Toll-Free: 1.866.566.8989 | TTY 7-1-1 for Hearing-Impaired
8:00 am – 5:00 pm, Monday- Friday
Toll-Free: 1.877.343.3108 | TTY 7-1-1 for Hearing-Impaired
Crisis Hotline: 24 hours a day, 7 days a week. Information is available in English and Spanish.
Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital.
Service Coordination Team is available 8:00 am – 5:00 pm, Monday- Friday, excluding state approved holidays. After business hours you can leave a message and calls will be returned within one business day or call Member Services hotline at 1.888.435.2850.
Member Services
Toll-Free: 1.800.735.2989 | TTY 7-1-1 for Hearing-Impaired
Toll-Free: 1.800.206.9052 | TTY 7-1-1 for Hearing-Impaired
Hours of operation: 24 hours a day, 7 days a week
Information is available in English and Spanish. Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital.
Call to schedule and to check the status of your ride. Access2Care is available 24 hours a day, 7 days a week. Call Access2Care toll-free at 1.833.502.0131 or schedule through the Access2Care (A2C) Member app.
Download the app from your app store.
Information is available in English and Spanish. Call Access2Care to get an interpreter. 7-1-1 TTY for Hearing-Impaired.
In case of an emergency, call 9-1-1 or go to the nearest hospital.
Be ready with the following information:
Local: 713.295.5004 Toll Free: 1.888.435.5150 | TTY 7-1-1 for Hearing-Impaired.
Service Coordination Team is available 8:00 am – 5:00 pm, Monday- Friday, excluding state approved holidays. After business hours you can leave a message and calls will be returned within one business day or call Member Services hotline at 1.888.435.2850.
In case of an emergency, call 9-1-1 or go to the nearest hospital. If you have trouble hearing or speaking, please call the TTY/TDD line at 7-1-1.
Toll-Free: 1.844.686.4358 | TTY 7-1-1 for Hearing-Impaired
Envolve Vision is available 24 hours a day, 7 days a week. Call toll-free at 1.844.686.4358.
Information is available in English and Spanish. Call to get an interpreter. TTY 7-1-1 for Hearing-Impaired.
In case of an emergency, call 9-1-1 or go to the nearest hospital.
FCL Dental
Phone: 1.877.727.9570
Web site: http://www.fcldental.com/home
Contact Member Services for assistance in Pharmacy Benefits at Member Services
Local: 713.295.2300 Toll-Free: 1.888.435.2850 | TTY 7-1-1 for Hearing-Impaired
8:00 a.m. – 5:00 p.m., Monday – Friday, excluding state-approved holidays.
Questions
Toll-Free: 1.800.964.2777 | TTY 7-1-1 for Hearing-Impaired
8:00 am – 6:00, pm Monday- Friday, excluding state-approved holidays.
How to enroll
To enroll in the Texas STAR+PLUS Program, call the Program Help Line toll-free at 1.800.964.2777 (TTY 7-1-1 for Hearing-Impaired). You will receive assistance with the enrollment process for the STAR+PLUS Program. Trained representatives are available to provide information on program eligibility, guide you through the application process, and help answer any questions you may have related to the program’s benefits and requirements.
8:00 am – 6:00 pm, Monday- Friday, excluding state-approved holidays.
How to Apply
Call the STAR+PLUS Program Help Line toll-free at 1.800.964.2777 (TTY 7-1-1 for Hearing-Impaired), 8:00 am – 6:00 pm, Monday- Friday, excluding state-approved holidays.
You can also call Member Services if you have questions or need assistance toll-free at 1.888.435.2850 (TTY 7-1-1 for Hearing-Impaired), 8:00 am – 5:00 pm, Monday- Friday, excluding state-approved holidays.
Local: 713-295-2300 Toll-Free: 1888-435-2850 | TTY 7-1-1 for Hearing-Impaired
8:00 a.m. – 5:00 p.m., Monday – Friday, excluding state-approved holidays. After hours leave a message. Community will call you back the next business day.
The provider hotline serves as a crucial communication channel for Community Health Choice. Its primary purpose is to facilitate seamless and timely interaction between the Community and healthcare providers. The hotline ensures quick access to essential information, support, and assistance, fostering effective collaboration in the delivery of healthcare services. Aligned with HHSC standards, the provider hotline is designed to address inquiries, offer guidance on administrative processes, and provide clarification on policy matters. By maintaining an accessible and responsive provider hotline, Community Health Choice reinforces transparency, streamlines communication, and ultimately enhances the overall quality of healthcare services within the framework set by HHSC regulations.
As a Member, you have the right to ask for an appeal if you disagree with Community Health Choice’s answer or if you believe we made a mistake in denial of your requested medical services. You may ask for an appeal or call Community Health Choice Member Services to help in writing your appeal for submission to the Medical Appeals Department. Call Community Health Choice Member Services at 1.888.435.2850 or send your appeal to:
Community Health Choice, Inc.
Attention: Medical Affairs-Medical Appeals Department
4888 Loop Central Drive, Suite. 600
Houston, TX 77081
Phone: 713.295.2300 or toll-free at 1.888.435.2850 or TTY 7-1-1
Fax: 713.295.7033
You may mail your Behavioral Health appeal to the address below:
Community Health Choice Texas, Inc.
Attention: Medical Affairs-BH Appeals
P.O. Box 1411
Houston, TX 77230
713.295.2300 or toll-free at 1.888.435.2850 or TTY 7-1-1
Fax: 713.576.0394/ Attention: BH Appeals Coordinator
For current authorized services to continue, you must file the appeal on or before the later of:
Can I ask for a State Fair Hearing?
If you, as a Member of the health plan, disagree with the health plan’s decision, you have the right to ask for a State Fair Hearing.
You may name someone to represent you by writing a letter to the health plan telling them the name of the person you want to represent you. A provider may be your representative. If you want to challenge a decision made by your health plan, you or your representative must ask for the State Fair Hearing within 120 days of the date on the health plan’s letter with the decision. If you do not ask for the State Fair Hearing within 120 days, you may lose your right to a State Fair Hearing.
To ask for a State Fair Hearing, you or your representative should either send a letter to the health plan at
Community Health Choice Texas, Inc.
Medical Appeals Department-Medical Affairs
4888 Loop Central Drive, Suite. 600
Houston, TX 77081
Phone: 713.295.2300 or toll-free at 1.888.435.2850 or TTY at 7-1-1
Fax: 713.295.7033
If you ask for a State Fair Hearing within 10 days from the time you get the hearing notice from the health plan, you have the right to keep getting any service the health plan denied, at least until the final hearing decision is made. If you do not request a State Fair Hearing within 10 days from the time you get the hearing notice, the service the health plan denied will be stopped.
Toll-Free: 1.888.495.2850
8:00 a.m. – 5:00 p.m., Monday – Friday, excluding state-approved holidays.
To ask for an External Medical Review, the Member or the Member’s representative should either:
Toll-Free: 1.888.495.2850
8:00 a.m. – 5:00 p.m., Monday – Friday, excluding state-approved holidays.
The Member can make both of these requests by contacting Community Health Choice at:
Community Health Choice Texas, Inc.
Medical Appeals Department-Medical Affairs
4888 Loop Central Drive, Suite. 600
Houston, TX 77081
Or call or fax us:
Phone: 713.295.2300 or toll-free at 1.888.435.2850 Fax: 713.295.7033
or the HHSC Intake Team at [email protected].
Member Services
Local: 713.295.2300 Toll-Free: 1.888.435.2850 | TTY 7-1-1 for Hearing-Impaired
24 hours a day, 7 days a week, Monday – Friday, excluding state-approved holidays. Access your Member account online 24 hours a day, seven days a week. Information is available in English and Spanish.
Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital. Also call for pharmacy and dental information.
Service Coordination Team
Local: 713.295.5004 Toll Free: 1.888.435.5150 | TTY 7-1-1 for Hearing-Impaired.
Service Coordination Team is available 8:00 am – 5:00 pm, Monday- Friday, excluding state approved holidays.
After business hours you can leave a message and calls will be returned within one business day or call Member Services hotline at 1.888.435.2850.
In case of an emergency, call 9-1-1 or go to the nearest hospital. If you have trouble hearing or speaking, please call the TTY/TDD line at 7-1-1
Member Services
Local: 713.295.2300 Toll-Free: 1.888.435.2850 | TTY 7-1-1 for Hearing-Impaired
8:00 am – 5:00 pm Monday- Friday, excluding state-approved holidays. Access your Member account online 24 hours a day, seven days a week. Information is available in English and Spanish.
Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital. Also call for pharmacy and dental information.
Service Coordination
Local: 713.295.5004 Toll Free: 1.888.435.5150 | TTY 7-1-1 for Hearing-Impaired
Service Coordination Team is available 8:00 am – 5:00 pm Monday- Friday, excluding state approved holidays.
After business hours you can leave a message and calls will be returned within one business day or call Member Services hotline at 1.888.435.2850.
In case of an emergency, call 9-1-1 or go to the nearest hospital. If you have trouble hearing or speaking, please call the TTY/TDD line at 7-1-1
Toll-Free: 1.866.566.8989 | TTY 7-1-1 for Hearing-Impaired
8:00 am – 5:00 pm Monday- Friday
Toll-Free: 1.877.343.3108 | TTY 7-1-1 for Hearing-Impaired
Crisis Hotline: 24 hours a day, 7 days a week. Information is available in English and Spanish.
Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital.
Service Coordination Team is available 8:00 am – 5:00 pm Monday- Friday, excluding state approved holidays. After business hours you can leave a message and calls will be returned within one business day or call Member Services hotline at 1.888.435.2850.
Member Services
Toll-Free: 1.800.735.2989 | TTY 7-1-1 for Hearing-Impaired
Toll-Free: 1.800.206.9052 | TTY 7-1-1 for Hearing-Impaired
Hours of operation: 24 hours a day, 7 days a week
Information is available in English and Spanish. Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital.
Call to schedule and to check the status of your ride. Access2Care is available 24 hours a day, 7 days a week. Call Access2Care toll-free at 1.833.502.0131 or schedule through the Access2Care (A2C) Member app.
Download the app from your app store.
Information is available in English and Spanish. Call Access2Care to get an interpreter. 7-1-1 TTY for Hearing-Impaired.
In case of an emergency, call 9-1-1 or go to the nearest hospital.
Be ready with the following information:
Local: 713.295.5004 Toll Free: 1.888.435.5150 | TTY 7-1-1 for Hearing-Impaired.
Service Coordination Team is available 8:00 am – 5:00 pm Monday- Friday, excluding state approved holidays. After business hours you can leave a message and calls will be returned within one business day or call Member Services hotline at 1.888.435.2850.
In case of an emergency, call 9-1-1 or go to the nearest hospital. If you have trouble hearing or speaking, please call the TTY/TDD line at 7-1-1
Toll-Free: 1.844.686.4358 | TTY 7-1-1 for Hearing-Impaired
Envolve Vision is available 24 hours a day, 7 days a week. Call toll-free at 1.844.686.4358
Information is available in English and Spanish. Call to get an interpreter. TTY 7-1-1 for Hearing-Impaired.
In case of an emergency, call 9-1-1 or go to the nearest hospital.
FCL Dental
Phone: 1.877.727.9570
Web site: http://www.fcldental.com/home
Contact Member Services for assistance in Pharmacy Benefits at Member Services
Local: 713.295.2300 Toll-Free: 1.888.435.2850 | TTY 7-1-1 for Hearing-Impaired
8:00 a.m. – 5:00 p.m., Monday – Friday, excluding state-approved holidays.
Questions
Toll-Free: 1.800.964.2777 | TTY 7-1-1 for Hearing-Impaired
8:00 am – 6:00 pm Monday- Friday, excluding state-approved holidays.
How to enroll
To enroll in the Texas STAR+PLUS Program, call the Program Help Line toll-free at 1.800.964.2777 (TTY 7-1-1 for Hearing-Impaired). You will receive assistance with the enrollment process for the STAR+PLUS Program. Trained representatives are available to provide information on program eligibility, guide you through the application process, and help answer any questions you may have related to the program’s benefits and requirements.
8:00 am – 6:00 pm Monday- Friday, excluding state-approved holidays.
How to Apply
Call the STAR+PLUS Program Help Line toll-free at 1.800.964.2777 (TTY 7-1-1 for Hearing-Impaired), 8:00 am – 6:00 pm Monday- Friday, excluding state-approved holidays.
You can also call Member Services if you have questions or need assistance toll-free at 1.888.435.2850 (TTY 7-1-1 for Hearing-Impaired), 8:00 am – 5:00 pm Monday- Friday, excluding state-approved holidays.
Toll-Free: 1.888.435.5150 | TTY 7-1-1 for Hearing-Impaired
8:00 a.m. – 5:00 p.m., Monday – Friday, excluding state-approved holidays. After hours leave a message. Community will call you back the next business day.
The provider hotline serves as a crucial communication channel for Community Health Choice. Its primary purpose is to facilitate seamless and timely interaction between the Community and healthcare providers. The hotline ensures quick access to essential information, support, and assistance, fostering effective collaboration in the delivery of healthcare services. Aligned with HHSC standards, the provider hotline is designed to address inquiries, offer guidance on administrative processes, and provide clarification on policy matters. By maintaining an accessible and responsive provider hotline, Community Health Choice reinforces transparency, streamlines communication, and ultimately enhances the overall quality of healthcare services within the framework set by HHSC regulations.
As a Member, you have the right to ask for an appeal if you disagree with Community Health Choice’s answer or if you believe we made a mistake in denial of your requested medical services. You may ask for an appeal or call Community Health Choice Member Services to help in writing your appeal for submission to the Medical Appeals Department. Call Community Health Choice Member Services at 1.888.435.2850 or send your appeal to:
Community Health Choice, Inc.
Attention: Medical Affairs-Medical Appeals Department
4888 Loop Central Drive, Suite. 600
Houston, TX 77081
Phone: 713.295.2300 or toll-free at 1.888.435.2850 or TTY 7-1-1
Fax: 713.295.7033
You may mail your Behavioral Health appeal to the address below:
Community Health Choice Texas, Inc.
Attention: Medical Affairs-BH Appeals
P.O. Box 1411
Houston, TX 77230
13.295.2300 or toll-free at 1.888.435.2850 or TTY 7-1-1
Fax: 713.576.0394/ Attention: BH Appeals Coordinator
For current authorized services to continue, you must file the appeal on or before the later of:
Can I ask for a State Fair Hearing?
If you, as a Member of the health plan, disagree with the health plan’s decision, you have the right to ask for a State Fair Hearing.
You may name someone to represent you by writing a letter to the health plan telling them the name of the person you want to represent you. A provider may be your representative. If you want to challenge a decision made by your health plan, you or your representative must ask for the State Fair Hearing within 120 days of the date on the health plan’s letter with the decision. If you do not ask for the State Fair Hearing within 120 days, you may lose your right to a State Fair Hearing.
To ask for a State Fair Hearing, you or your representative should either send a letter to the health plan at
Community Health Choice Texas, Inc.
Medical Appeals Department-Medical Affairs
4888 Loop Central Drive, Suite. 600
Houston, TX 77081
Phone: 713.295.2300 or toll-free at 1.888.435.2850 or TTY at 7-1-1
Fax: 713.295.7033
If you ask for a State Fair Hearing within 10 days from the time you get the hearing notice from the health plan, you have the right to keep getting any service the health plan denied, at least until the final hearing decision is made. If you do not request a State Fair Hearing within 10 days from the time you get the hearing notice, the service the health plan denied will be stopped.
Toll-Free: 1.888.495.2850
8:00 a.m. – 5:00 p.m., Monday – Friday, excluding state-approved holidays.
To ask for an External Medical Review, the Member or the Member’s representative should either:
Toll-Free: 1.888.495.2850
8:00 a.m. – 5:00 p.m., Monday – Friday, excluding state-approved holidays.
The Member can make both of these requests by contacting Community Health Choice at:
Community Health Choice Texas, Inc.
Medical Appeals Department-Medical Affairs
4888 Loop Central Drive, Suite. 600
Houston, TX 77081
Or call or fax us:
Phone: 713.295.2300 or toll-free at 1.888.435.2850 Fax: 713.295.7033
or the HHSC Intake Team at [email protected].
Member Services
Local: 713.295.2300 Toll-Free: 1.888.435.2850 | TTY 7-1-1 for Hearing-Impaired
24 hours a day, 7 days a week, Monday – Friday, excluding state-approved holidays. Access your Member account online 24 hours a day, seven days a week. Information is available in English and Spanish.
Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital. Also call for pharmacy and dental information.
Service Coordination Team
Local: 713.295.5004 Toll Free: 1.888.435.5150 | TTY 7-1-1 for Hearing-Impaired.
Service Coordination Team is available 8:00 am – 5:00 pm, Monday- Friday, excluding state approved holidays.
After business hours you can leave a message and calls will be returned within one business day or call Member Services hotline at 1.888.435.2850.
In case of an emergency, call 9-1-1 or go to the nearest hospital. If you have trouble hearing or speaking, please call the TTY/TDD line at 7-1-1
As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.
“Community Health Choice is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.”
– Cecily
Member of Community Health Choice
Medicaid
Health Plan
04/01/2027
Marketplace
Health Plan
03/01/2027
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