STAR Value-Added Services

STAR Value-Added Services

Value-Added Services are effective September 1, 2020 to August 31, 2021.

Limitations may apply. If you have any questions, call Member Services toll-free at 1.888.760.2600.

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24-Hour Advice Hotline

Nurse Advice Line for all Members 24 hours per day to help Members decide where to go to get the care needed. The nurses also provide health education, nurse-initiated follow-up, and network referrals.

Transportation Services

Help getting a ride to a doctor’s visit if unable to schedule with MTP due to time constraints for appointments or passenger limitations.

Extra Vision Services

Eligible members, regardless of age, may elect to opt-out of the standard eyewear benefit and utilize $100 to use towards the purchase of non-standard eyeglasses OR contact lenses, including disposables and contact lens fitting fees every twenty-four (24) months, with the benefit period measured from the date of service. This is a total eyewear allowance which may be applied to the Member’s choice of eyeglass frame/lenses/lens options or to contact lenses in lieu of eyeglasses (when contact lenses are chosen, the allowance is applied to the participating provider’s retail cost for the contact lenses and professional services specific to contact lens wear, e.g., fitting, assessment and follow-up).

Eyewear must have a prescription of at least + 0.50 diopter in at least one eye in order to qualify for coverage.  Members who elect to purchase eyewear with a retail value greater than the $100 allowance are financially responsible for paying the participating provider’s usual and customary (retail) cost of the difference between the cost of the eyewear selected and the $100 allowance.

Sports and School Physicals

One each year for Members age 4 through 19.

Disease Management

Asthma educational materials and one allergy-free pillowcase each year to Members enrolled in our Asthma Care Management Program. Member gets one pillowcase per year based on when Member received one before.

Help for Members with Asthma

Asthma educational materials and one allergy-free pillowcase each year to Members enrolled in our Asthma Care Management Program. Member gets one pillowcase per year based on when Member received one before.

Extra Help for Pregnant Women

  • $25 gift card for completing a prenatal checkup within 42 days of enrollment.
  • $25 gift card for completing a timely postpartum checkup within 21-56 days after giving birth.

Health and Wellness Services

Up to $100 allowance towards an annual Baker Ripley membership in the Harris Service Area

Healthy Play and Exercise Programs

  • $30 gift card each year for school-aged Member up to grade 12 who are in a school-sponsored extracurricular sports (athletic) program to pay for program fees, supplies or uniforms

  • $40 gift card each year for Members up to grade 12 who participate in a youth sports league (apart from extra-curricular, school sponsored activities)
  • Members age 6 years through 17 years who live in the Harris Service Area may join a participating location of the Boys and Girls Club in the Greater Houston area for free.

Gift Card Program

$10 gift card for each of up to six well-child checkups before turning 15 months old, plus a $25 bonus gift card for completing all six checkups, for a total of up to $85

Extra Dental Services for Adults (age 21 and older) and Pregnant Women

Two routine dental exams per year with teeth cleaning, x-rays, (once annually), non-surgical extractions and emergency exams (limited) for Members 21 and older and Members who are pregnant.

General Information
Local: 713.295.2222
Toll-Free: 1.877.635.6736

Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m

Member Services
Local: 713.295.2294 | Toll-Free: 1.888.760.2600
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.

Provider Services Hotline
Call 713.295.2295, 8:00 a.m. - 5:00 p.m., Monday – Friday

Additional Contact Numbers

Value-Added Services

Value-Added Services are effective September 1, 2020 to August 31, 2021. Limitations may apply. If you have any questions, call Member Services toll-free at 1.888.760.2600.

24-Hour Advice Hotline

Nurse Advice Line for all Members 24 hours per day to help Members decide where to go to get the care needed. The nurses also provide health education, nurse-initiated follow-up, and network referrals.

Extra Vision Services

Eligible members, regardless of age, may elect to opt-out of the standard eyewear benefit and utilize $100 to use towards the purchase of non-standard eyeglasses OR contact lenses, including disposables and contact lens fitting fees every twenty-four (24) months, with the benefit period measured from the date of service. This is a total eyewear allowance which may be applied to the Member’s choice of eyeglass frame/lenses/lens options or to contact lenses in lieu of eyeglasses (when contact lenses are chosen, the allowance is applied to the participating provider’s retail cost for the contact lenses and professional services specific to contact lens wear, e.g., fitting, assessment and follow-up).  Eyewear must have a prescription of at least + 0.50 diopter in at least one eye in order to qualify for coverage.  Members who elect to purchase eyewear with a retail value greater than the $100 allowance are financially responsible for paying the participating provider’s usual and customary (retail) cost of the difference between the cost of the eyewear selected and the $100 allowance.

Transportation Services

Help getting a ride to a doctor’s visit if unable to schedule with MTP due to time constraints for appointments or passenger limitations.

Sports and School Physicals

One each year for Members age 4 through 19.

Disease Management

Educational materials for Members who are enrolled in our Asthma and Diabetes Care Management Programs and/or Behavioral Case Management Programs.

Help for Members with Asthma

Asthma educational materials and one allergy-free pillowcase each year to Members enrolled in our Asthma Care Management Program. Member gets one pillowcase per year based on when Member received one before.

Extra Help for Pregnant Women

$25 gift card for completing a prenatal checkup within 42 days of enrollment.

$25 gift card for completing a timely postpartum checkup within 21-56 days after giving birth.

Health and Wellness Services

Up to $100 allowance towards an annual Baker Ripley membership in the Harris Service Area.

Healthy Play and Exercise Programs
  • $30 gift card each year for school-aged Member up to grade 12 who are in a school-sponsored extracurricular sports (athletic) program to pay for program fees, supplies or uniforms
  • $40 gift card each year for Members up to grade 12 who participate in a youth sports league (apart from extra-curricular, school sponsored activities)
  • Members age 6 years through 17 years who live in the Harris Service Area may join a participating location of the Boys and Girls Club in the Greater Houston area for free.

Gift Card Program

$10 gift card for each of up to six well-child checkups before turning 15 months old, plus a $25 bonus gift card for completing all six checkups, for a total of up to $85

Extra Dental Services for Adults (age 21 and older) and Pregnant Women

Two routine dental exams per year with teeth cleaning, x-rays, (once annually), non-surgical extractions and emergency exams (limited) for Members 21 and older and Members who are pregnant.

Why Choose Community?

As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.

“I always tell people to choose Community Health Choice. I tell them it’s the best health insurance they will ever be with.”

– Chandolyn
Member of Community Health Choice