Access2Care

Access2Care

Non-emergency Medical Transportation for Medicaid Members

Acces2Care provides transportation to non-emergency healthcare appointments for STAR (Medicaid) Members who have no other transportation options. These trips include rides to the doctor, dentist, hospital, pharmacy, and any other places you get Medicaid services. These trips do NOT include ambulance trips.

Apply for Texas STAR (Medicaid)

NEMT Services provide transportation to non-emergency healthcare appointments for members who have no other transportation options. These trips include rides to the doctor, dentist, hospital, pharmacy, and any other places you get Medicaid services. These trips do NOT include ambulance trips.

Acces2Care is Community’s NEMT transportation service.

Access2Care is available 24 hours a day, 7 days a week. Call Access2Care toll-free at 1.844.572.8194 or schedule through the Access2Care (A2C) Member app. Download the app from your app store. Information is available in English and Spanish. Call Access2Care to get an interpreter. 7-1-1 TDD for Hearing-Impaired. In case of an emergency, call 9-1-1 or go to the nearest hospital.

Access2Care will arrange the most appropriate kind of ride for your needs. The kind of vehicle is based on your medical condition at the time of the appointment. Access2Care will schedule your trip with one of their transportation companies who use cars, taxis, wheelchair vans, or stretcher vans.

If you have an emergency, call 9-1-1, not Access2Care. 

Qualified members of Community Health Choice who have the transportation benefit, and who have no other way to get to their healthcare appointment.

  • The appointment is going to a healthcare provider that is in the Community Health Choice network.
  • The appointment is going to a service covered by Community Health Choice.

If the healthcare provider is not in your service area, you may need to get written approval from your primary care provider to visit that healthcare provider. 

  1. Access2Care is available 24 hours a day, 7 days a week. Call Access2Care toll-free at 1.844.572.8194 or schedule through the Access2Care (A2C) Member app. Download the app from your app store. Information is available in English and Spanish. Call Access2Care to get an interpreter. 7-1-1 TDD for Hearing-Impaired. In case of an emergency, call 9-1-1 or go to the nearest hospital.
  2. Be ready with the following information:
    1. Your name, Member ID number, and your full address on file or the phone number on file;
    2. The address, zip code, and phone number where you want to be picked up, this must match your address on file;
    3. The name, address, zip code, and phone number of the doctor or other in-network provider you will be seeing;
    4. The date and time of the appointment;
    5. If you use a wheelchair or other medical equipment;
    6. The name of the caregiver/attendant, if applicable

If your medical equipment can be taken safely, we will be happy to take it with you. If you have any special needs, please tell us when you call. The medical equipment you bring must be your own because our vehicles, except for ambulances, do not provide equipment. You cannot take large items, such as luggage, unless your medical appointment requires an overnight stay.  Purses, backpacks, bags and other small personal items are acceptable.

Please be ready at least 90 minutes prior your appointment.  Your transportation provider will arrive up to 90 minutes before your appointment to ensure you arrive at your appointment between 15 minutes and one hour prior to your appointment time.

  • A 2-business day notice is required for all routine transportation requests. Please let the representative know if you are scheduling a trip for a hospital discharge or an urgent trip reason.  You can schedule a trip 30 days or more before your appointment.

To cancel a ride or change your ride information, call Access2Care toll-free at 1.844.572.8194.

Yes, Access2Care has a mobile app that is free of charge.  It can be found on the Apple App Store or Google Play Store by searching A2C (that is spelled the letter A, number 2, letter C). 

You may request a return ride in one of three ways;

  1. Sign up for text messaging and simply click on the link provided
  2. Download the A2C Mobile App and simply click on the return ride option and
  3.  call your transportation provider and they will pick you up.

General Information
Local: 713.295.2222
Toll-Free: 1.877.635.6736

Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m

Member Services
Local: 713.295.2294 | Toll-Free: 1.888.760.2600
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.

Provider Services Hotline
Call 713.295.2295, 8:00 a.m. - 5:00 p.m., Monday – Friday

Additional Contact Numbers

Most people will use these three words to mean the same thing. This is because they are all referring to the same idea.

  • A vaccine is what is delivered by the shot.
  • A vaccination is the shot itself.
  • Immunization is when a person who has been vaccinated builds a resistance to the disease they were vaccinated against.

Vaccines work because our bodies produce antibodies whenever an illness starts to form. A vaccine introduces a dead or weakened virus to your body. Your body produces antibodies when introduced to this virus. This overwhelms any sickness before it can grow.

The viruses that are used for vaccines are either dead or so weak that they cannot be caught. Even children with a mild illness are usually fine to be vaccinated.

Vaccinations save lives. They are the most powerful tool we have to stop many dangerous illnesses. It may be tempting to think that there is no reason to vaccinate your child against diseases that seem rare. But the reason that these diseases seem rare is because vaccines have kept them from becoming devastating.

Vaccines also work better with each additional person who is vaccinated.

Each vaccination you give your child is designed to treat a very serious condition or conditions. They all are essential. While it might seem like a lot for your young child, their vaccination schedule is completely safe.

Almost all children should receive all recommended vaccinations. It is simpler to list who should not receive vaccines:

  • Children taking medication that weakens their immune system
  • Children who have had an allergic reaction to a particular vaccine before (this does NOT mean that an allergic reaction from one vaccine means that a child should not receive ANY vaccines)
  • Children who have cancer
  • Children with certain chronic conditions
  • Your pediatrician will tell you whether or not your child can be vaccinated.

Those who have been recently vaccinated might have some swelling and soreness where they were injected. A very minor fever may occur. The benefits of receiving a vaccine far outweigh the possibility of the minor discomfort from these side effects.

Some children might have an allergic reaction to a vaccine. These instances are very rare. Your pediatrician is trained to treat these reactions in the unlikely event they happen.

The frequency of side effects varies depending on the vaccine. More information can be found here. Vaccines are tested to make sure that they are safe and effective. The rare occurrence of side effects is outweighed by their benefit.

If your child has a minor reaction like redness or swelling at the site of the shot, you can use a cool, wet cloth to ease the symptoms.

Reduce any fever with a cool sponge bath. Non-aspirin pain relievers may also be given if your pediatrician approves.

Call your doctor if you see something that concerns you. It is most likely a minor side effect, but your doctor can tell you whether or not your child needs to come in for treatment.

There is no legitimate evidence that any vaccines cause autism. The idea that vaccines could cause autism is a result of a flawed medical study. It came from a doctor who has been stripped of his medical license. Research has shown time and time again that vaccines do not cause autism. There is zero risk of it.

Why Choose Community?

As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.

“I always tell people to choose Community Health Choice. I tell them it’s the best health insurance they will ever be with.”
– Chandolyn
Member of Community Health Choice