NEMT Services provide transportation to non-emergency healthcare appointments for members who have no other transportation options. These trips include rides to the doctor, dentist, hospital, pharmacy, and any other places you get Medicaid services. These trips do NOT include ambulance trips.
Acces2Care is Community’s NEMT transportation service.
Access2Care is available 24 hours a day, 7 days a week. Call Access2Care toll-free at 1.844.572.8194 or schedule through the Access2Care (A2C) Member app. Download the app from your app store. Information is available in English and Spanish. Call Access2Care to get an interpreter. 7-1-1 TDD for Hearing-Impaired. In case of an emergency, call 9-1-1 or go to the nearest hospital.
Access2Care will arrange the most appropriate kind of ride for your needs. The kind of vehicle is based on your medical condition at the time of the appointment. Access2Care will schedule your trip with one of their transportation companies who use cars, taxis, wheelchair vans, or stretcher vans.
If you have an emergency, call 9-1-1, not Access2Care.