Texas STAR+PLUS Plan
Community offers STAR+PLUS Medicaid in Texas in the Harris service area. We are here to help our members navigate their healthcare journey and coordinate care the way they need it.
View our service area coverage here.
Community offers STAR+PLUS Medicaid in Texas in the Harris service area. We are here to help our members navigate their healthcare journey and coordinate care the way they need it.
View our service area coverage here.
STAR+PLUS is a Texas Medicaid managed care program for adults who have disabilities or are age 65 or older. Adults in STAR+PLUS get Medicaid health-care and long-term services and supports through a health plan that they choose. More information about how “Dual-Eligible Members are affected for PCP selection here.
Learn more about the STAR+PLUS Medicaid benefits today. Our approach to healthcare ensures that you receive the highest quality of care and service at an affordable cost.
STAR+PLUS is a Texas Medicaid managed care program for adults who have disabilities or are age 65 or older. Adults in STAR+PLUS get Medicaid health-care and long-term services and supports through a health plan that they choose. More information about how “Dual-Eligible Members are affected for PCP selection here.
Community Health Choice is one of the Texas Medicaid STAR+PLUS plans and provides services that are covered benefits of the Medicaid Program.
Some of the covered benefits include:
Moral or Religious Objections
Community Health Choice does not exclude access to any services because of moral or religious objections.
Nurse advice line available 24 hours a day, 7 days a week. Nurses provide education, nurse-initiated follow-up and network referrals.
Toll-Free: 1.800.206.9052 | TTY 7-1-1 for Hearing-Impaired
Read about our service area coverage in our Texas STAR+PLUS Plan Handbook.
Community Health Choice provides access to comprehensive nursing facility services in accordance with the Texas Health and Human Services Commission (HHSC) guidelines. Our network of nursing facilities offers a range of specialized care options to meet the diverse needs of our members, particularly those requiring long-term or short-term skilled nursing care.
Extra Help with Getting a Ride | Members may seek transportation assistance through Community’s Transportation Program for trips outside of the covered NEMT benefit, at no cost to STAR+PLUS Members |
Dental Service | Two routine dental exams per year up to $600 with teeth cleaning, x-rays, (once annually), non-surgical extractions and emergency exams (limited) for Members 21 and older |
Extra Vision Services | Members may opt-out of standard eyewear benefit and use $150 towards purchase of non-standard glasses or contacts, including contact fitting fee, every 24 months |
Discount Pharmacy/Over-the-Counter BenefitsSouthwest Multi-Service Center | Members receive $30 per quarter (up to $120 annually) for over-the-counter-medicines and other health related supplies not covered by Medicaid |
Temporary Phone Help | Members ages 18 and older who qualify for the federal lifeline program can get a free cell phone with talk and text and unlimited data through the federal lifeline program |
Help for Members with Asthma | Members must be diagnosed with Asthma or COPD and enrolled in Community’s Disease Management/Case Management program Blalock Rd. Houston, TX 77080 |
Extra Help for Pregnant Women | Members receive a $25 gift card for completing a prenatal checkup within 42 days of enrollment and a $25 gift card for completing a timely postpartum checkup within 21- 84 days after giving birth. |
Home Visits |
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Health and Wellness Meal Services |
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Healthy Play and Exercise |
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Gift Programs |
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Online Mental Health Resources |
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*Restrictions and limitations may apply. **STAR+PLUS members ages 18-64. STAR+PLUS Nursing Facility Medicaid Only members ages 21-64. Only for members in Harris service area.
Community follows the Texas Vendor Drug Formulary for STAR+PLUS. Updates to the formulary are managed by the Texas Vendor Drug Program.
Here is how to search:
This search will tell you:
Drugs are listed as “preferred” and “non-preferred.” If you need a “non-preferred” drug, your doctor will need to submit a special request to get the “non-preferred” drug by calling Member Services toll-free at 1.888.435.2850.
Call Envolve Vision Services, Community Health Choice vision provider, at 1.844.686.4358 | TTY 7-1-1 for Hearing-Impaired.
Call Community Health Choice toll-free at 1.888.435.2850 to schedule an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital.
Web site: visionbenefits.envolvehealth.com
Local: 713.970.8215 Toll Free: 1.877.343.3108 | TTY 7-1-1 for Hearing-Impaired.
Crisis Hotline: 24 hours a day, 7 days a week. Information is available in English and Spanish.
Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital.
FCL Dental
Phone: 1.877.727.9570
Web site: http://www.fcldental.com/home
During normal business hours, call your Dentist to find out how to get emergency services. If you needs emergency dental services after the Main Dentist’s office has closed, call us toll-free at 1.877.727.9570
or or call TTY 7-1-1.
NEMT Services provide transportation to Non-emergency health care appointments for members who have no other transportation options. These trips include rides to the doctor, dentist, hospital, pharmacy, and any other places you get Medicaid services. These trips do NOT include ambulance trips.
Call Access2Care, Community’s NEMT & Where’s My Ride transportation provider, toll-free at 1.833.502.0131 | TTY 7-1-1 for Hearing-Impaired, available 24 hours a day, 7 days a week.
Get more information about Access2Care transportation.
To speak with a Service Coordinator, please call Service Coordination hotline at:
Local: 713.295.5004 Toll Free: 1.888.435.5150 | TTY 7-1-1 for Hearing-Impaired.
Service Coordination Team is available 8:00 am – 5:00 pm Monday- Friday, excluding state approved holidays.
The Service Coordinator will:
After a person chooses a managed care organization, like Community Health Choice, to provide their healthcare, they then choose a Primary Care Provider to give them all their primary care services. This includes coordinating referrals for all medically necessary specialty services. Want to see if your Provider, specialist or hospital is in our network? Search our Find a Provider directory. |
Some benefits and services must be reviewed and approved by our Utilization Management Department. Here are some things you should know about utilization management services.
Member Services
Local: 713.295.2300 Toll-Free: 1.888.435.2850 | TTY 7-1-1 for Hearing-Impaired
24 hours a day, 7 days a week, Monday – Friday, excluding state-approved holidays. Access your Member account online 24 hours a day, seven days a week. Information is available in English and Spanish.
Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital. Also call for pharmacy and dental information.
Service Coordination Team
Local: 713.295.5004 Toll Free: 1.888.435.5150 | TTY 7-1-1 for Hearing-Impaired.
Service Coordination Team is available 8:00 am – 5:00 pm Monday- Friday, excluding state approved holidays.
After business hours you can leave a message and calls will be returned within one business day or call Member Services hotline at 1.888.435.2850.
In case of an emergency, call 9-1-1 or go to the nearest hospital. If you have trouble hearing or speaking, please call the TTY/TDD line at 7-1-1
Community provides both Children’s Medicaid and Medicaid for Pregnant Women. These programs are at no cost to U.S. residents who cannot afford health insurance.
Children’s Medicaid – Children’s Medicaid covers a child up through the month of his or her 21st birthday. Income determines eligibility. That income level is different based on age and Medicaid program. Members must recertify every year.
Medicaid for Pregnant Women – Medicaid for Pregnant Women covers a childbearing woman of any age. Members must be at 185% or lower of the Federal Poverty Level (FPL). Members must recertify every year.
Community Health Choice is a managed care organization that offers Texas STAR+PLUS Plan coverage and provides services that are covered benefits of the Medicaid Program. Read the Benefits section of our Member handbook to see what is covered, what is not covered, and how to get these benefits.
Medicaid does not provide coverage if you are out of the country. Benefit coverage is limited to your service area. If you are outside of our service area, benefits are limited to emergency care.
Read about our service area coverage in our Texas STAR+PLUS Plan Handbook.
For a list of covered services listed, view the Member Handbook.
For a list of exclusions view the Member Handbook.
After a person chooses a managed care organization, like Community Health Choice, to provide their health care, they then choose a Primary Care Provider to give them all their primary care services. This includes coordinating referrals for all medically necessary specialty services. Want to see if your Provider, specialist or hospital is in our network? Search our Find a Doctor directory. |
Community follows the state Vendor Drug Formulary for Medicaid and CHIP. You can review the list at https://www.txvendordrug.com/
formulary/formulary-search
This list will tell you:
If the drug you need is non-preferred, you will need to request an exception by contacting Member Services toll-free at 1.888.760.2600.
Some benefits and services must be reviewed and approved by our Utilization Management Department. Here are some things you should know about utilization management services.
Filing an appeal – If your service is denied, you can appeal. Read the Appeals section of the Member Handbook for more information.
“Protected health information” and “sensitive personal information” (PHI/SPI) is information that identifies a person or patient. This data can be your age, address, e-mail address, and medical facts. It can be about your past, present or future physical or mental health conditions. It also can be about sensitive healthcare services and other personal facts.
Read the Privacy Notice section in our Member Handbook for more information.
Lost your Medicaid benefits? The Healthy Texas Women Program provides family planning exams, related health assessments, and birth control to women ages 18 to 44 whose family income is at or below the program’s income limits (185 percent of the federal income level). of poverty).
You must apply to find out if you can receive services through this program. Visit the Healthy Texas Women website for more information.
Autism Spectrum Disorder (ASD) is a developmental disorder that affects communication and behavior. It is characterized by restricted, repetitive patterns of behavior, interests, or activities and deficits in social communication and social interaction, with onset of symptoms occurring in early childhood.
Effective February 1, 2022, Autism Services, to include Applied Behavior Analysis (ABA) evaluation and treatment, became a benefit of the Texas Health Steps-Comprehensive Care Program (THSteps-CCP) for Texas Medicaid recipients who are 20 years of age and younger and who meet the criteria outlined in the Autism Services benefit description. This benefit is not available for CHIP recipients.
Medicaid Applied Behavior Analysis (ABA) Services for Children and Youth With Autism
ABA is one of many services available for Medicaid members, age 20 or younger, who have a diagnosis of autism spectrum disorder (ASD). ABA is a treatment approach provided by specialists called licensed behavior analysts (LBAs).
If your child is eligible, ABA can help:
Click here for more information.
Yes, prior authorization is required for evaluation and treatment. A great place to start is your child’s Primary Care Provider (PCP). They may recommend a Provider that meets your child’s needs. A signed referral must be submitted to the ABA Provider to accompany their Authorization request.
Your child can be evaluated by any of the following health care providers.
To find a provider, visit our provider search page or call Member Services at 713.295.2294, or toll free at 1.888.760.2600.
Access2Care provides transportation to non-emergency health care appointments for STAR (Medicaid) Members who have no other transportation options. These trips include transportation to the doctor, dentist, hospital, pharmacy, and any other place where you receive Medicaid services. These trips DO NOT include ambulance trips. Get more information about Access2Care.
As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.
“Community Health Choice is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.”
– Cecily
Member of Community Health Choice