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Texas STAR+PLUS Plan

Texas STAR+PLUS Plan

Texas STAR+PLUS Plan

Community offers STAR+PLUS Medicaid in Texas in the Harris service area. We are here to help our members navigate their healthcare journey and coordinate care the way they need it.

View our service area coverage here.

Apply for Texas STAR+PLUS Plan

STAR+PLUS Managed Care Program

STAR+PLUS is a Texas Medicaid managed care program for adults who have disabilities or are age 65 or older. Adults in STAR+PLUS get Medicaid health-care and long-term services and supports through a health plan that they choose. More information about how “Dual-Eligible Members are affected for PCP selection here.

STAR+PLUS Benefits and Coverage

Learn more about the STAR+PLUS Medicaid benefits today. Our approach to healthcare ensures that you receive the highest quality of care and service at an affordable cost.

STAR+PLUS is a Texas Medicaid managed care program for adults who have disabilities or are age 65 or older. Adults in STAR+PLUS get Medicaid health-care and long-term services and supports through a health plan that they choose. More information about how “Dual-Eligible Members are affected for PCP selection here.

Community Health Choice is one of the Texas Medicaid STAR+PLUS plans and provides services that are covered benefits of the Medicaid Program.

Some of the covered benefits include:

  • Emergency and non-emergency ambulance services;
  •  Audiology services, including hearing aids, for adults and children;
  •  BH Services, including: a. Inpatient mental health services for adults and children. Inpatient psychiatric hospital services provided in a free-standing psychiatric hospital to Members under age 21 or ages 65 and older are not subject to a day limitation for services; b. MHR and Mental Health TCM for individuals who are not dually enrolled in Medicare and Medicaid outpatient mental health services for adults and children; c. Psychiatry services; d. Counseling services for adults (21 years of age and over); e. SUD treatment services, including: i. Outpatient services, including: (1) Assessment; (2) Withdrawal management services; (3) Counseling (individual and group); and (4) MAT; ii. Residential services, which may be provided in a CDTF in lieu of an Acute Care inpatient Hospital setting, including: (1) Residential withdrawal management; and (2) Residential treatment (including room and board)
  •  Prenatal care provided by a physician, Certified Nurse Midwife (CNM), Nurse Practitioner (NP), Clinical Nurse Specialist (CNS), and physician assistant in a licensed birthing center;
  •  Birthing services provided by a physician and CNM in a licensed birthing center;
  •  Birthing services provided by a licensed birthing center;
  •  Cancer screening, diagnostic, and treatment service;
  •  Chiropractic services;
  • CFC services, including:
    a. PAS;
    b. Habilitation;
    18
    c. Emergency response services; and
    d. Support consultation;
  •  Day Activity and Health Services (DAHS);
  • Dialysis;
  • DME and supplies;
  • Emergency Services;
  • Family planning services; 15. Home health care services provided in accordance with 42 C.F.R. § 440.70, and as directed by HHSC;
  • Hospital services, inpatient, and outpatient;
  • Laboratory;
  • Mastectomy, breast reconstruction, and related follow-up procedures, including:
    a. Outpatient services provided at an outpatient hospital and ambulatory health care center as clinically appropriate; and physician and professional services provided in an office, inpatient, or outpatient setting for:
    i. All stages of reconstruction on the breast(s) on which medically necessary mastectomy procedure(s) have been performed;
    ii. Surgery and reconstruction on the other breast to produce symmetrical appearance;
    iii. Treatment of physical complications from the mastectomy and treatment of lymphedemas; iv. Prophylactic mastectomy to prevent the development of breast cancer; and v. External breast prosthesis for the breast(s) on which medically necessary mastectomy procedure(s) have been performed;
  • Medical checkups and CCP services for Members under 21 years of age through the THSteps Program;
  • NEMT Services, including: a. Demand response transportation services, including NEMT prearranged rides, shared rides, and public transportation services; b. Mass transit; c. Individual Transportation Participant (ITP) mileage reimbursement; d. Meals; e. Lodging; f. Advanced funds; and g. Commercial airline transportation services, including out of state travel;
  • NF Services;
  • Oral evaluation and fluoride varnish in the Medical Home in conjunction with THSteps medical checkup for Members under 21 years of age;
  • Outpatient drugs and biologicals, including pharmacy-dispensed and provideradministered outpatient drugs and biologicals, and drugs and biologicals provided in an inpatient setting;
  • PAS (State plan);
  • PCS for Members under 21 years of age;
  • Podiatry;
  • Prenatal care;
  • PPECC services for Members under 21 years of age;
  • Preventive services including an annual adult well check for patients 21 years of age and over;
  • Primary care services;
  • PDN services for Members under 21 years of age;
  • Radiology, imaging, and X-rays;
  • Specialty physician services;
  • Specialty Therapies – physical, occupational and speech therapies;
  • Transplantation of organs and tissues;
  • Vision services, including optometry and glasses. (Contact lenses are only covered if they are medically necessary for vision correction that cannot be accomplished by glasses.); 19
  • Telemedicine;
  • Telemonitoring, to the extent covered by Tex. Gov’t Code § 531.0216; and
  • Telehealth.
  • Waiver of the three-prescription per month limit, for Members not covered by Medicare;
  • Waiver of the $200,000 individual annual limit on inpatient services; and
  • The 30-day spell of illness limitation for hospital inpatient services described in the State plan does not apply to STAR+PLUS Members with SPMI.
  • STAR+PLUS HCBS PAS;
  • Nursing services (in-home);
  • Emergency response services (emergency call button);
  • Home delivered meals;
  • Dental services;
  • Respite care, including in-home or out-of-home respite;
  • Minor Home Modifications;
  • Adaptive Aids and medical supplies;
  • Specialty Therapies;
  • Adult foster care;
  • Assisted living;
  • Transition Assistance Services (TAS);
  • Cognitive rehabilitation therapy;
  • FMS;
  • Support consultation;
  •  Employment assistance;
    a. Members receiving similar services through a program funded by the Rehabilitation Act of 1973 or the Individuals with Disabilities Education Act may not receive Employment Assistance through STAR+PLUS HCBS.
  • Supported employment;

Moral or Religious Objections
Community Health Choice does not exclude access to any services because of moral or religious objections.

24-Hour Nurse Advice Line

Nurse advice line available 24 hours a day, 7 days a week. Nurses provide education, nurse-initiated follow-up and network referrals.

Toll-Free: 1.800.206.9052  | TTY 7-1-1 for Hearing-Impaired

STAR+PLUS Service Area

Read about our service area coverage in our Texas STAR+PLUS Plan Handbook.

Nursing Facility Benefits

Community Health Choice provides access to comprehensive nursing facility services in accordance with the Texas Health and Human Services Commission (HHSC) guidelines. Our network of nursing facilities offers a range of specialized care options to meet the diverse needs of our members, particularly those requiring long-term or short-term skilled nursing care.

  1. Comprehensive Care:
    • Nursing facilities deliver 24-hour skilled nursing care, ensuring that residents receive continuous medical attention and support. This includes assistance with daily living activities, medication management, and rehabilitation services. 
  2. Personalized Treatment Plans:
    • Each resident receives a personalized care plan tailored to their specific health needs and preferences. This plan is developed by a team of healthcare professionals, including doctors, nurses, and therapists, to provide holistic and coordinated care. 
  3. Therapeutic Services:
    • Facilities offer various therapeutic services such as physical, occupational, and speech therapy. These services aim to improve residents’ mobility, independence, and overall quality of life. 
  4. Safe and Comfortable Environment:
    • Nursing facilities provide a safe, comfortable, and supportive living environment. The facilities are designed to ensure the safety and well-being of residents, with amenities and activities that promote social engagement and mental health. 
  5. Specialized Care Programs:
    • Specialized care programs are available for residents with specific conditions, such as Alzheimer’s disease, dementia, and other cognitive impairments. These programs include tailored activities and therapies to support cognitive function and enhance quality of life. 
  6. Support for Families:
    • Facilities offer support and resources for families of residents, including educational programs and counseling services. This helps families understand the care process and stay involved in their loved ones’ care. 

Value Added Services for our STAR+PLUS Members

  • List the coverage benefit year below:
    • These services are valid from 9/1/24 through 8/31/25.
Extra Help with Getting a Ride Members may seek transportation assistance through Community’s Transportation Program for trips outside of the covered NEMT benefit, at no cost to STAR+PLUS Members
Dental Service Two routine dental exams per year up to $600 with teeth cleaning, x-rays, (once annually), non-surgical extractions and emergency exams (limited) for Members 21 and older
Extra Vision Services Members may opt-out of standard eyewear benefit and use $150 towards purchase of non-standard glasses or contacts, including contact fitting fee, every 24 months
Discount Pharmacy/Over-the-Counter BenefitsSouthwest Multi-Service Center Members receive $30 per quarter (up to $120 annually) for over-the-counter-medicines and other health related supplies not covered by Medicaid
Temporary Phone Help Members ages 18 and older who qualify for the federal lifeline program can get a free cell phone with talk and text and unlimited data through the federal lifeline program
Help for Members with Asthma Members must be diagnosed with Asthma or COPD and enrolled in Community’s Disease Management/Case Management program Blalock Rd. Houston, TX 77080
Extra Help for Pregnant Women Members receive a $25 gift card for completing a prenatal checkup within 42 days of enrollment and a $25 gift card for completing a timely postpartum checkup within 21- 84 days after giving birth.
Home Visits
  • Home Visits-Respite Up to 16 hours respite services for non-HCBS (STAR+PLUS Waiver) members Non-HCBS (STAR+PLUS Waiver) members.

  • Home Visits Companionship- Companionship Visits, up to 48 hours, annually, for Non-HCBS (STAR+PLUS Waiver) community-based members Non-HCBS (STAR+PLUS Waiver) members
Health and Wellness Meal Services
  • Meal Services Home delivered meals for one week after getting out of the hospital for STAR+PLUS non-HCBS Members.

  • Nutrition Services access to a nutritionist to provide personalized and culturally sensitive education for dietary needs and weight management and/or loss

  • Food/Housing/Economic/Educational Services Access to online resources, to connect with free or low-cost community resources.
  • Free pill organizer

  • Free blanket for newly enrolled. STAR+PLUS Nursing Facility Member

  • Free Digital, Large print clock for newly enrolled STAR+PLUS Nursing Facility Member

  • Free Pair of non-skid socks enrolled STAR+PLUS Nursing Facility Member

Healthy Play and Exercise
  • Healthy Play and Exercise Adult Skill-Building education (including digital skills) Access to Food and Nutrition Services Health Promotion, Health & Wellness, Exercise, and social engagement activities .

  • Healthy Play and Exercise – Exercise kit, which may include a resistance band, hand weight and pedometer for members
Gift Programs
  • $85 gift card for diabetic members who get an HbA1c blood test every 6 monthsMeal Services Home delivered meals for one week after getting out of the hospital for STAR+PLUS non-HCBS Members.

  • $30 gift card for diabetic members who get a diabetic eye exam each year

  • $30 Gift card for members with schizophrenia or bipolar disorder who are using antipsychotic medications and received a diabetes screening

  • $30 gift card each year for current female members who get a recommended mammogram.

  
Online Mental Health Resources
  • Online mental health resources
  • Online companionship tool
  • Online mental health intensive program

*Restrictions and limitations may apply. **STAR+PLUS members ages 18-64. STAR+PLUS Nursing Facility Medicaid Only members ages 21-64. Only for members in Harris service area.

Prescription Drug Services

Community follows the Texas Vendor Drug Formulary for STAR+PLUS. Updates to the formulary are managed by the Texas Vendor Drug Program.

Here is how to search:

This search will tell you:

  • If the drug is on the formulary
  • if the drug requires a prior authorization

Drugs are listed as “preferred” and “non-preferred.” If you need a “non-preferred” drug, your doctor will need to submit a special request to get the “non-preferred” drug by calling Member Services toll-free at 1.888.435.2850.

Vision Services

Call Envolve Vision Services, Community Health Choice vision provider, at 1.844.686.4358 | TTY 7-1-1 for Hearing-Impaired.

Call Community Health Choice toll-free at 1.888.435.2850 to schedule an interpreter.  In case of an emergency, call 9-1-1 or go to the nearest hospital.

Web site: visionbenefits.envolvehealth.com

Behavior Health/Substance Abuse Services and Crisis Hotline

 Local:  713.970.8215 Toll Free: 1.877.343.3108 | TTY 7-1-1 for Hearing-Impaired.

Crisis Hotline: 24 hours a day, 7 days a week. Information is available in English and Spanish.

Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital.

Dental Services

FCL Dental
Phone: 1.877.727.9570
Web site: http://www.fcldental.com/home

During normal business hours, call your Dentist to find out how to get emergency services. If you needs emergency dental services after the Main Dentist’s office has closed, call us toll-free at  1.877.727.9570
or or call TTY 7-1-1.

Non-Emergency Medical Transportation – Access2Care

NEMT Services provide transportation to Non-emergency health care appointments for members who have no other transportation options. These trips include rides to the doctor, dentist, hospital, pharmacy, and any other places you get Medicaid services. These trips do NOT include ambulance trips. 

Call Access2Care, Community’s NEMT & Where’s My Ride transportation provider, toll-free at 1.833.502.0131 | TTY 7-1-1 for Hearing-Impaired, available 24 hours a day, 7 days a week.

Get more information about Access2Care transportation.

How to reach a Service Coordinator

To speak with a Service Coordinator, please call Service Coordination hotline at:

Local: 713.295.5004  Toll Free: 1.888.435.5150  | TTY 7-1-1 for Hearing-Impaired.

Service Coordination Team is available 8:00 am – 5:00 pm Monday- Friday, excluding state approved holidays.

The Service Coordinator will:

  • Help you choose a Primary Care Provider and organize care with your Primary Care Provider
  • Teach you how and when to use the 24-hour Nurse Advice Line
  • Give you information about illness and medication and explain and describe service and placement choices to you
  • Advocate and work with your healthcare team and help with any medical, behavioral health and Long-Term Services and Supports
  • Assisting the Member to ensure timely & coordinated access to array of services and/or covered Medicaid eligible services
  • Partner with nursing facility to ensure best possible outcomes for the Member’s health & safety
  • Find ways for you to live at home or in other community settings

Provider Network

After a person chooses a managed care organization, like Community Health Choice, to provide their healthcare, they then choose a Primary Care Provider to give them all their primary care services. This includes coordinating referrals for all medically necessary specialty services. Want to see if your Provider, specialist or hospital is in our network? Search our Find a Provider directory.

Prior Authorization

Some benefits and services must be reviewed and approved by our Utilization Management Department. Here are some things you should know about utilization management services.

  • Preservice review – Some services require prior authorization before you receive the service. This is to make sure you only receive medically necessary services. See our Prior Authorization Guide for more information.
  • Urgent concurrent review – This is a request for services made while you are in the process of receiving care. This typically happens while you are receiving inpatient care in a hospital or are receiving ongoing outpatient care. The submission of urgent concurrent review requests will be handled by your Provider.
  • Post-service review – Sometimes requests have to be reviewed after services have been provided. The submission of post-service requests would be handled by your Provider.
  • Filing an appeal – If your service is denied, you can appeal. Read the Appeals section of the Member Handbook for more information.
Helpful Phone Numbers

Member Services
Local: 713.295.2300 Toll-Free: 1.888.435.2850 | TTY 7-1-1 for Hearing-Impaired

24 hours a day, 7 days a week, Monday – Friday, excluding state-approved holidays. Access your Member account online 24 hours a day, seven days a week. Information is available in English and Spanish.

Call us to get an interpreter. In case of an emergency, call 9-1-1 or go to the nearest hospital. Also call for pharmacy and dental information.

Service Coordination Team
Local: 713.295.5004  Toll Free: 1.888.435.5150  | TTY 7-1-1 for Hearing-Impaired.

Service Coordination Team is available 8:00 am – 5:00 pm Monday- Friday, excluding state approved holidays.

After business hours you can leave a message and calls will be returned within one business day or call Member Services hotline at 1.888.435.2850.

In case of an emergency, call 9-1-1 or go to the nearest hospital. If you have trouble hearing or speaking, please call the TTY/TDD line at 7-1-1

Additional Contact Numbers

State of Texas Access Reform (STAR) Managed Care Program (Medicaid)

Community provides both Children’s Medicaid and Medicaid for Pregnant Women. These programs are at no cost to U.S. residents who cannot afford health insurance.

Children’s Medicaid – Children’s Medicaid covers a child up through the month of his or her 21st birthday. Income determines eligibility. That income level is different based on age and Medicaid program. Members must recertify every year.

Medicaid for Pregnant Women – Medicaid for Pregnant Women covers a childbearing woman of any age. Members must be at 185% or lower of the Federal Poverty Level (FPL). Members must recertify every year.

Medicaid Benefits and Coverage

Community Health Choice is a managed care organization that offers Texas STAR+PLUS Plan coverage and provides services that are covered benefits of the Medicaid Program. Read the Benefits section of our Member handbook to see what is covered, what is not covered, and how to get these benefits.

Medicaid Service Area

Medicaid does not provide coverage if you are out of the country. Benefit coverage is limited to your service area. If you are outside of our service area, benefits are limited to emergency care.

Read about our service area coverage in our Texas STAR+PLUS Plan Handbook.

For a list of covered services listed, view the Member Handbook.

For a list of exclusions view the Member Handbook.

Provider Network

After a person chooses a managed care organization, like Community Health Choice, to provide their health care, they then choose a Primary Care Provider to give them all their primary care services. This includes coordinating referrals for all medically necessary specialty services.

Want to see if your Provider, specialist or hospital is in our network? Search our Find a Doctor directory.

Prescription Drug Services

Community follows the state Vendor Drug Formulary for Medicaid and CHIP. You can review the list at https://www.txvendordrug.com/
formulary/formulary-search

This list will tell you:

  • If the drug is on the formulary
  • if the drug requires a prior authorization

If the drug you need is non-preferred, you will need to request an exception by contacting Member Services toll-free at 1.888.760.2600.

Utilization Management

Some benefits and services must be reviewed and approved by our Utilization Management Department. Here are some things you should know about utilization management services.

  • Preservice review – Some services require prior authorization before you receive the service.  This is to make sure you only receive medically necessary services. See our Prior Authorization Guide for more information. (Link)
  • Urgent concurrent review – If your situation is urgent, we can review your situation quickly to avoid delays in care.
  • Post-service review – Sometimes requests have to be reviewed after services have been provided.

Filing an appeal – If your service is denied, you can appeal. Read the Appeals section of the Member Handbook for more information.

Private Health Information

“Protected health information” and “sensitive personal information” (PHI/SPI) is information that identifies a person or patient. This data can be your age, address, e-mail address, and medical facts. It can be about your past, present or future physical or mental health conditions. It also can be about sensitive healthcare services and other personal facts.

Read the Privacy Notice section in our Member Handbook for more information.

Healthy Texas Women Program

Lost your Medicaid benefits? The Healthy Texas Women Program provides family planning exams, related health assessments, and birth control to women ages 18 to 44 whose family income is at or below the program’s income limits (185 percent of the federal income level). of poverty).

You must apply to find out if you can receive services through this program. Visit the Healthy Texas Women website for more information.

What is Autism?

Autism Spectrum Disorder (ASD) is a developmental disorder that affects communication and behavior. It is characterized by restricted, repetitive patterns of behavior, interests, or activities and deficits in social communication and social interaction, with onset of symptoms occurring in early childhood.

Who is eligible for Autism benefits?

Effective February 1, 2022, Autism Services, to include Applied Behavior Analysis (ABA) evaluation and treatment, became a benefit of the Texas Health Steps-Comprehensive Care Program (THSteps-CCP) for Texas Medicaid recipients who are 20 years of age and younger and who meet the criteria outlined in the Autism Services benefit description. This benefit is not available for CHIP recipients.

Medicaid Applied Behavior Analysis (ABA) Services for Children and Youth With Autism

ABA is one of many services available for Medicaid members, age 20 or younger, who have a diagnosis of autism spectrum disorder (ASD). ABA is a treatment approach provided by specialists called licensed behavior analysts (LBAs).

If your child is eligible, ABA can help:

  • Encourage positive and adaptive behaviors.
  • Apply skills across everyday settings so they can improve their health, safety or independence.

Click here for more information.

Does this service require prior authorization?

Yes, prior authorization is required for evaluation and treatment. A great place to start is your child’s Primary Care Provider (PCP). They may recommend a Provider that meets your child’s needs. A signed referral must be submitted to the ABA Provider to accompany their Authorization request.

Who can evaluate my child?

Your child can be evaluated by any of the following health care providers.

  • A developmental pediatrician
  • A neurologist
  • A psychiatrist
  • A licensed psychologist
  • An interdisciplinary team composed of a physician, physician assistant or nurse practitioner in consultation with one or more providers who are qualified child specialists who have expertise in autism limited to:
    • Any provider listed above
    • Licensed clinical social worker
    • Licensed professional counselor
    • Licensed psychological associate
    • Licensed specialist in school psychology
    • Occupational therapist (OT):
    • Speech-language pathologist (SLP)

To find a provider, visit our provider search page or call Member Services at 713.295.2294, or toll free at 1.888.760.2600.

Non-Emergency Transportation - Access2Care

Access2Care provides transportation to non-emergency health care appointments for STAR (Medicaid) Members who have no other transportation options. These trips include transportation to the doctor, dentist, hospital, pharmacy, and any other place where you receive Medicaid services. These trips DO NOT include ambulance trips. Get more information about Access2Care.

Why Choose Community?

As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.

“Community Health Choice is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.”

– Cecily
Member of Community Health Choice