The quality of our care and services is very important to Community, as is our Members’ safety. Our Quality Improvement Program uses things like quality scores, reports, and Member and Provider satisfaction surveys to see how we are doing.
Our Responsibilities as Your Health Plan:
Give you information about the plan, its network of providers, and your covered services. We must provide information in a way that works for you (in languages other than English, Braille, large print or other alternative formats).
For prior authorizations for certain services, your Provider must contact us by telephone, electronically or in writing to request appropriate authorization.
Use these forms when you pay full price for a something you believe should have been covered by your plan. Complete the Part C Form for medical (doctor’s office) expenses and the Part D Form for pharmacy expenses.
Claims Payment Request
O. Box 301404
Houston, TX 77230-1404
P.O. Box 1039
Appleton, WI 54912-1039
To appoint a representative to act on your behalf, you may download this form or call Member Services for assistance.
H9826_IT_10045_092919_M Last updated August 18, 2020.