Your Rights as a Member of Community Health Choice (HMO D-SNP)

Your Rights as a Member of Community Health Choice (HMO D-SNP)

Our Responsibilities as Your Health Plan

We must:
  • Give you information about the plan, its network of providers, and your covered services
We must provide information in a way that works for you (in languages other than English, Braille, large print or other alternative formats). To get information from us in a way that works for you, please call Member Services.
  • Ensure that you get timely access to your covered services and drugs
  • Protect the privacy of your personal health information
  • Give you information about the plan, its network of providers, and your covered services
  • Support your right to make decisions about your care
You have the right to make complaints and to ask us to reconsider decisions we have made.
  • What can you do if you believe you are being treated unfairly or your rights are not being respected?
Call the Department of Health and Human Services’ Office for Civil Rights at 1.800.368.1019 or TTY 1.800.537.7697 or call your local Office for Civil Rights. Your Responsibilities as a Member:
  • Get familiar with your covered services and requirements
  • Tell us if you have any other health insurance or prescription drug coverage in addition to our plan
  • Tell your doctor and other healthcare providers that you are enrolled in our plan
  • Tell us if you move
  • Call Member Services for help if you have questions or concerns

H9826_IT_10045_092919_M Last updated August 18, 2020.