Your Rights as a Member of Community (HMO D-SNP)

Your Rights as a Member of Community (HMO D-SNP)

Our Responsibilities as Your Health Plan

We must:

  • Give you information about the plan, its network of providers, and your covered services
  • Ensure that you get timely access to your covered services and drugs
  • Protect the privacy of your personal health information
  • Give you information about the plan, its network of providers, and your covered services
  • Support your right to make decisions about your care

We must provide information in a way that works for you (in languages other than English, Braille, large print or other alternative formats).

  • The Provider Directory is available in paper form without charge upon the Member’s request and will be provided within five business days of the Member’s request.
  • To get information from us in a way that works for you, please call Member Services.

What can you do if you believe you are being treated unfairly or your rights are not being respected?

  • You have the right to make complaints and to ask us to reconsider decisions we have made.
  • Call the Department of Health and Human Services’ Office for Civil Rights at 1.800.368.1019 or TTY 1.800.537.7697 or call your local Office for Civil Rights.

Your Responsibilities as a Member:

  • Get familiar with your covered services and requirements
  • Tell us if you have any other health insurance or prescription drug coverage in addition to our plan
  • Tell your doctor and other healthcare providers that you are enrolled in our plan
  • Tell us if you move
  • Call Member Services for help if you have questions or concerns

H9826_IT_10045_092919_M Last updated August 18, 2020.

Why Choose Community?

As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.

“Community Health Choice is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.”

– Cecily
Member of Community Health Choice