Community Health Choice cares about all our Members. Our vision is a healthy life for every Texan. Our mission is to improve the health and well-being of underserved Texans by opening doors to health care and health-related social services.
The quality of our care and services is very important to Community, as is our Members’ safety. Our Quality Improvement Program uses things like quality scores, reports, and Member and Provider satisfaction surveys to see how we are doing.
The program’s overall objectives are to help us monitor and evaluate real-life opinions about our services and processes, and then use the results to make improvements in areas such as:
The CAHPS® survey asks about the health care you and your family are receiving from Community Health Choice to help us understand:
Community Health Choice uses HEDIS® each year as a way to measure the quality of our care and services. These HEDIS® measures also show where plans can improve. Community’s strategic goal is to be better than 75 percent of other Medicaid health plans in the nation.
Community offers many programs to make our care and services even better. These include: