Member Handbooks & EOCs

Member Handbooks & EOCs

Who is CHIP for?

CHIP is a health insurance plan for children under the age of 19. It is for families who earn too much money to qualify for Texas Medicaid programs and cannot afford to buy private insurance.

Make the most of your Community membership. Read your Member Handbook.

Apply Today

Ready to Apply for CHIP? Applying is easy. 

If you need a copy of this handbook in hard copy, please log on to your My Member Account and request one. Or call Member Services toll-free at 1.888.760.2600.

If you have special needs, have trouble seeing or speak another language, please call our Member Services Department toll-free at 1.888.760.2600. We will send you this information in a way that you can read it. If you need an interpreter to help you understand this notice, we can provide you oral or written interpreter help. If you need help with sign language, Community offers Sign Share.

If you have trouble hearing or speaking, please call the TTY/TDD line at 7-1-1 or toll-free at 1.800.735.2989. If you need auxiliary aids and services, including getting materials in alternative formats like large print or Braille, please call the HHSC Eligibility Office toll-free at 1.855.827.3748 or our Member Services Department toll-free at 1.888.760.2600.

CHIP Member Services
Local: 713.295.2294 | Toll-Free: 1.888.760.2600

Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m

General Information
Local: 713.295.2222 | Toll-Free: 1.877.635.6736

Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.

Providers Hotline
Local: 713.295.2295
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 5:00 p.m

Additional Contact Numbers

If you need a copy of this handbook in hard copy, please log on to your My Member Account and request one. Or call Member Services toll-free at 1.888.760.2600.

If you have special needs, have trouble seeing or speak another language, please call our Member Services Department toll-free at 1.888.760.2600. We will send you this information in a way that you can read it. If you need an interpreter to help you understand this notice, we can provide you oral or written interpreter help. If you need help with sign language, Community offers Sign Share.

If you have trouble hearing or speaking, please call the TTY/TDD line at 7-1-1 or toll-free at 1.800.735.2989. If you need auxiliary aids and services, including getting materials in alternative formats like large print or Braille, please call the HHSC Eligibility Office toll-free at 1.855.827.3748 or our Member Services Department toll-free at 1.888.760.2600.

CHIP Member Services
Local: 713.295.2294 | Toll-Free: 1.888.760.2600

Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m

General Information
Local: 713.295.2222 | Toll-Free: 1.877.635.6736

Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.

Providers Hotline
Local: 713.295.2295
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 5:00 p.m

Additional Contact Numbers

Why Choose Community?

As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.

“I always tell people to choose Community Health Choice. I tell them it’s the best health insurance they will ever be with.”

– Chandolyn
Member of Community Health Choice