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Crisis Central

Crisis Central

Valued Community Member

From our family to yours, we want you to know we are here for you and sincerely hope that you and your family are safe. Your well-being is most important to us. If you need to find disaster assistance, call 2-1-1. 

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Help for Community Health Choice Members During Severe Weather

If you’re a Community Health Choice Member and bad weather like storms, power outages, wildfires, or other natural disasters are affecting your area, we can help you.

Need Medical Supplies? If you live in an area that has been officially declared a disaster and you need to replace important medical equipment or supplies, you can get replacements from any available supplier. If you have trouble finding one, call Member Services, and we’ll help you.

Contact Us

For help, reach out to Community Health Choice Member Services. We’re here to support you during this tough time.

  • CHIP/STAR Members: 713.295.2294 or 1.888.760.2600 (TTY 7-1-1)
  • Marketplace Members: 713.295.6704 or 1.855.315.5386 (TTY 7-1-1)
  • Medicare (D-SNP) Members:713.295.5007 or 1.833.276.8306 (TTY 7-1-1)

In an emergency, call 9-1-1.

My Member Account: If you can get on the Internet, create or log in to your My Member Account. Through your account, you can e-mail, chat, and text with us. You can also manage your benefits.
  • Print a temporary card
  • Find a doctor or pharmacy near you
  • Change your Provider
  • View your benefits and claims

Medical Advice Line: Call 24 hours a day, 7 days a week. 

  • CHIP and STAR: 1.888.332.2730
  • Marketplace: 1.833.955.1528
  • D-SNP: 1.833.276.8306
  • TDD: 7-1-1

Telehealth (Teladoc): Call 24 hours a day, 7 days a week.

For Marketplace Members with this benefit and for D-SNP Members

  • Toll-Free: 1.800.835.2362
  • Set up an account to access.

Prescriptions: Call Community Health Choice.

Behavioral Health: If you are a Member or you are caring for a Member who is experiencing a life-threatening mental health emergency, please call 9-1-1 or go to your nearest emergency room for help. 

Community also provides 24 hours a day, 7 days a week support through our Behavioral Health Crisis Line. These numbers are also on the back of your ID card.

  • CHIP and STAR: 1.877.343.3108
  • Marketplace: 1.855.539.5881
  • D-SNP: 1.855.539.5881

Why Choose Community?

As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.

“I always tell people to choose Community Health Choice. I tell them it’s the best health insurance they will ever be with.”

– Chandolyn
Member of Community Health Choice