Crisis Central

Valued Community Member

insert Inclement weather/natural disaster specific introduction

From our family to yours, we want you to know we are here for you and sincerely hope that you and your family are safe. Your well-being is most important to us.

Affected Services Areas: (update affected areas if needed) Austin, Brazoria, Chambers, Fort Bend, Galveston, Hardin, Harris, Jasper, Jefferson, Liberty, Newton, Matagorda, Montgomery, Orange, Polk, San Jacinto, Tyler, Walker, Waller, Wharton

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All Members: Community Health Choice
CHIP and Medicaid Members: My Community Health Choice

Disaster Declaration – Effective date

Use this section ONLY if a disaster declaration is issued.

If your county was affected by Crisis, you may be able to get early refills of your prescription drugs, replace lost or damaged medical equipment or be able to receive services out of network.

Read the declaration.

My Member Account: If you can get on the Internet, create or log in to your My Member Account. Through your account, you can e-mail, chat, and text with us. You can also manage your benefits.

Print a temporary card
Find a doctor or pharmacy near you
Change your Provider
View your benefits and claims

Nurse Advice Line: Call 24 hours a day, 7 days a week.

CHIP and STAR: 1.888.332.2730
Marketplace: 1.833.955.1528
D-SNP: 1.833.955.1527
TDD: 7-1-1

Telehealth (Teladoc): Call 24 hours a day, 7 days a week.

For Marketplace Members with this benefit and for D-SNP Members

Toll-Free: 1.800.835.2362
Teladoc.com: Set up an account to access.

Prescriptions: Call Community Health Choice.

CHIP and STAR: 1.888.760.2600
Marketplace: 1.866.333.2757
D-SNP: 1.833.276.8306
All Members: https://www.CommunityHealthChoice.org

Behavioral Health: If you are a Member or you are caring for a Member who is experiencing a life-threatening mental health emergency, please call 9-1-1 or go to your nearest emergency room for help.

Community also provides 24 hours a day, 7 days a week support through our Behavioral Health Crisis Line. These numbers are also on the back of your ID card.

CHIP and STAR: 1.855.539.5881
Marketplace: 1.877.343.3108
D-SNP: 1.833.276.8306

Why Choose Community?

As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.

“I always tell people to choose Community Health Choice. I tell them it’s the best health insurance they will ever be with.”
– Chandolyn
Member of Community Health Choice