Frequently Asked Questions

Frequently Asked Questions

A Dual Eligible Special Needs Plan, or D-SNP, is a Medicare plan for people who are eligible for both Medicare and full Medicaid coverage. If you are 65 or older with a qualifying income, or 21 or older with a qualifying disability, you may be eligible for a D-SNP plan.

A D-SNP combines your doctor, hospital, and prescription drug coverage into one plan. It also offers extra benefits you don’t get from Medicaid and Original Medicare, like dental coverage and rides to or from a doctor’s office or pharmacy, at no additional cost.

You qualify for Community Health Choice (HMO D-SNP) if:

  • You’re currently enrolled in Medicare Parts A and B.
  • You’re currently eligible for full Medicaid benefits.
  • You live in the Community Health Choice service area.
  • You are 21 years of age or older.

Visit the Eligibility Page for more information or call Member Services to speak with a representative.

You can call us at 833.276.8306 to speak with a licensed sales agent (TTY users should call 711) or download an application:

Segment 001
(Austin, Matagorda, Waller and Wharton Counties)

Segment 002
(Brazoria, Chambers, Fort Bend, Galveston, Harris, Jefferson, Liberty and Montgomery Counties)

Segment 003
(Hardin, Jasper, Newton, Orange, Polk, San Jacinto, Tyler and Walker Counties)

Versiones en Español 

Mail to us at:
P.O. Box 301413
Houston, TX 77230

You can call us toll-free at 833.276.8306 or 713.295.5007.

You can also fill out the Contact Form, and a licensed sales agent will call you.

For more information about Community Health Choice (HMO D-SNP), please call toll-free 833.276.8306 or 713.295.5007 (TTY 711) October 1 through March 31, 8:00 a.m. to 8:00 p.m., 7 days a week, and April 1 through September 30, Monday through Friday, 8:00 a.m. to 8:00 p.m.

You can search for doctors in the Community Health Choice (HMO D-SNP) plan or call Member Services to assist you.

Community Health Choice (HMO D-SNP) offers a 24-hour Nurse Advice Line for Members. Licensed nurses are available to answer any clinical or medical questions. If this is a medical emergency, please call 9-1-1. 

If you are having trouble getting your prescriptions, please call Member Services at 833.276.8306 (TTY users should call 711). 

For questions about taking your prescriptions, please call your local pharmacy. 

You can enroll in D-SNP year-round. If you already have Medicare and Medicaid, you may qualify for D-SNP.

For questions about eligibility and enrollment, please visit our eligibility page or give us a call at 833.276.8306 (TTY 711). From October 1 to March 31, we are open 8:00 am to 8:00 pm, 7 days a week and from April 1 through September 30, we are open Monday through Friday, 8:00 am to 8:00 pm.

On certain holidays your call will be handled by our automated phone system.

H9826_IT_10045_092919_M Last updated August 31, 2023.

Why Choose Community?

As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.

“Community Health Choice is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.”

– Cecily
Member of Community Health Choice