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Welcome to Community Health Choice!

Connecting you to the best health insurance for every stage of your life.

Welcome-CHC

Welcome to Community Health Choice!

Connecting you to the best health insurance for every stage of your life.

Thank you for choosing us!

We are here to help you get great health care whenever you need it and find new ways to stay healthy. We have a welcome letter and ID card ready to send your way.

Follow the steps below to make it official. Once you are all set up, a wellness checkup is a great way to get started—and there is no charge.

For quicker service, log on or create a My Member Account to e-mail or chat with us. Your My Member Account helps gives you the answers you need quickly. When you log on to your My Member Account, you can:

  • Print a temporary ID card
  • Find a doctor or pharmacy closest to you
  • Send secure messages
  • View or ask about your benefits
  • Check on a claim
  • Make your premium payments

We are sorry for any inconvenience this might cause.

Make your first payment

You have multiple ways to make a premium payment:

  • Pay online to make a Quick Payment.
  • Pay anytime by phone using our automated system at 713.295.6704 or toll-free at 1.855.315.5386.
  • Pay in person at any of these CheckFreePay Payment Center locations.
  • Pay by mail with a check or money order. Send your payment to Community Health Choice, P.O. Box 844124, Dallas, TX 75284-4124.

Please note: Invoices are sent out automatically. If you have already made a payment, thank you! Some payments can take up to a week to process.

Complete Step 1

Make a Payment Online

Community Tip: Make A Choice
Remember, your payment must be received by the date on your invoice. If you miss this date, your plan is automatically canceled, and you will lose your coverage. You must re-enroll if you are still eligible.

Choose a primary care physician

It’s important to choose a primary care physician from the Community Health Choice network to coordinate your care. Use our Provider Directory to see if your primary care physician is in the network or to find a new one.   

Make your selection by signing in to your Member account, go to the “Message Center” and email us the Provider First and Last Name/Clinic Name and phone number. You can also call us at 713.295.6704 or toll-free at 1.855.315.5386 to let us know your choice.  Please note that we are currently experiencing unexpected long hold times. 

Complete Step 2

Choose a Primary Care Physician

Community Tip: Make A Choice
If you do not choose a primary care doctor, we will match you to one based on where you live. Please note that your ID cards will be mailed once you have selected a Primary Care Physician or you have been matched with one.

 

 

Create your online Member account

Your health plan, personalized. Your personal My Member Account makes it easy to manage your health plan. Everything that you need is at your fingertips. New Members create your My Member Account five to seven business days after your first premium payment is processed.

Your My Member Account lets you:

  • Pay premiums online and set up auto-payments.
  • Print a copy of your Member ID card.
  • Check claim status.
  • Send secure messages to our Member Services team.
  • Take your health questionnaire and save up to 10% off your 2021 premiums.
  • And much more!

Complete Step 3

Create your Account

Community Tip: Set up automatic payments
Once you have made your first payment in your Member account you can schedule future premiums to be paid automatically on the 15th or 25th of each month. If you had set up automatic payments in 2020, we recommend you log in to your account to review your recurring payment amounts.

Earn up to 10% off your 2021 monthly premiums​

It all starts with a quick and easy health questionnaire. You can complete your health questionnaire online in about 10 minutes. Only one adult (18 or older) is required to take a health questionnaire to earn the premium savings for everyone on your policy. The early bird gets the savings.

Members who enrolled for January 1st effective dates will have until January 31st to complete the health questionnaire to save 10% on your 2021 premiums.

Complete Step 4

My Member Account

Community Tip: Save up to 10% 
Newly enrolled members outside of the annual open enrollment period will have 30 days from the date your initial payment is received to complete the health questionnaire and receive 10% on your 2021 premiums.

See if you need to send supporting documentation

The Advanced Premium Tax Credit (APTC) is a federal subsidy available to individuals and families who earn less than 400% of the Federal Poverty Level (FPL) when enrolling in plans through the Health Insurance Marketplace. This subsidy helps to pay part of your health insurance premiums to make your insurance more affordable.

If you have been asked for supporting documentation by the Health Insurance Marketplace, send your supporting documents in to the Health Insurance Marketplace now. You have just 30 days from the day you enroll to show proof to the Centers for Medicare & Medicaid Services (CMS) that you qualify for financial help with your premiums. It is important to send any missing documents or you will lose your eligibility for Marketplace coverage.

Complete Step 5

APTC Information

Community Tip: Make the Deadline
If you miss the deadline, you could lose your financial assistance, and your premiums could be higher—possibly much higher. So, please get those documents to CMS, not Community, immediately.

Make your first payment

You have multiple ways to make a premium payment:

  • Pay online to make a Quick Payment.
  • Pay anytime by phone using our automated system at 713.295.6704 or toll-free at 1.855.315.5386
  • Pay in person at any of these CheckFreePay Payment Center locations.
  • Pay by mail with a check or money order. Send your payment to Community Health Choice, P.O. Box 844124, Dallas, TX 75284-4124.

Please note: Invoices are sent out automatically. If you have already made a payment, thank you! Some payments can take up to a week to process. 

Complete Step 1

Make a Payment Online

Community Tip: Make A Choice
Remember, your payment must be received by the date on your invoice. If you miss this date, your plan is automatically canceled, and you will lose your coverage. You must re-enroll if you are still eligible.

Choose a primary care physician

It’s important to choose a primary care physician from the Community Health Choice network to coordinate your care. Use our Provider Directory to see if your primary care physician is in the network or to find a new one.   

Make your selection by signing in to your Member account, go to the “Message Center” and email us the Provider First and Last Name/Clinic Name and phone number. You can also call us at 713.295.6704 or toll-free at 1.855.315.5386 to let us know your choice.  Please note that we are currently experiencing unexpected long hold times. 

Complete Step 2

Choose a Primary Care Physician

Community Tip: Make A Choice
If you do not choose a primary care doctor, we will match you to one based on where you live. Please note that your ID cards will be mailed once you have selected a Primary Care Physician or you have been matched with one.

Create your online Member account

Your health plan, personalized. Your personal My Member Account makes it easy to manage your health plan. Everything that you need is at your fingertips. New Members create your My Member Account five to seven business days after your first premium payment is processed.

Your My Member Account lets you:

  • Pay premiums online and set up auto-payments.
  • Print a copy of your Member ID card.
  • Check claim status.
  • Send secure messages to our Member Services team.
  • Take your health questionnaire and save up to 10% off your 2021 premiums.
  • And much more!

Complete Step 3

Create your Account

Community Tip: Set up automatic payments
Once you have made your first payment in your Member account you can schedule future premiums to be paid automatically on the 15th or 25th of each month. If you had set up automatic payments in 2020, we recommend you log in to your account to review your recurring payment amounts.

Earn up to 10% off your 2021 monthly premiums​

It all starts with a quick and easy health questionnaire. You can complete your health questionnaire online in about 10 minutes. Only one adult (18 or older) is required to take a health questionnaire to earn the premium savings for everyone on your policy. The early bird gets the savings.

Members who enrolled for January 1st effective dates will have until January 31st to complete the health questionnaire to save 10% on your 2021 premiums.

Complete Step 4

My Member Account

Community Tip: Save up to 10% 
Newly enrolled members outside of the annual open enrollment period will have 30 days from the date your initial payment is received to complete the health questionnaire and receive 10% on your 2021 premiums.

See if you need to send supporting documentation

The Advanced Premium Tax Credit (APTC) is a federal subsidy available to individuals and families who earn less than 400% of the Federal Poverty Level (FPL) when enrolling in plans through the Health Insurance Marketplace. This subsidy helps to pay part of your health insurance premiums to make your insurance more affordable.

If you have been asked for supporting documentation by the Health Insurance Marketplace, send your supporting documents in to the Health Insurance Marketplace now. You have just 30 days from the day you enroll to show proof to the Centers for Medicare & Medicaid Services (CMS) that you qualify for financial help with your premiums. It is important to send any missing documents or you will lose your eligibility for Marketplace coverage.

Complete Step 5

APTC Information

Community Tip: Make the Deadline
If you miss the deadline, you could lose your financial assistance, and your premiums could be higher—possibly much higher. So, please get those documents to CMS, not Community, immediately.

Why Choose Community?

As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.

“I always tell people to choose Community Health Choice. I tell them it’s the best health insurance they will ever be with.”

– Chandolyn
Member of Community Health Choice
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URAC Accredited Health Plan Expires 02/01/2024
URAC Accredited Health Plan Health Insurance Marketplace Expires 03/01/2024

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