Coronavirus (COVID-19) Updates

Hands washing with soap and bubbles

General Information

Community Health Choice is monitoring the Coronavirus disease (COVID-19) and the most updated information from the Centers for Disease Control and Prevention (CDC), Texas Department of State Health Services, and the Harris County Public Health Department, to help keep you and your family healthy.  

If you think you are sick with Coronavirus (COVID-19), call your doctor. To prevent the spread of the infection, follow these recommendations from the CDC.

Check this page regularly for updates.

 


Telemedicine Services

Use telemedicine services whenever possible.  A Provider can screen and diagnose you over the phone. It’s a great way to get the care you need from home.

Telemedicine services are now available to all Marketplace plans and D-SNP, you may call them at 1.800.835.2362. 

If you are a CHIP, CHIP-P, or STAR Member, ask your Provider if they offer telemedicine.

How to prepare prior to using Telemedicine services?

  • Before your first virtual visit, you need to set up a Teladoc account and share your medical history on the app or on their account set up page. Completing this step in advance can minimize your wait time.
  • If you’re new to using Teladoc, start by visiting their website for answers to frequently asked questions.
  • For faster support, you can contact Teledoc by mobile, App or web. You can download the App on the App Store or Google Play.

Your Doctor and the Nurse Help Line

If you may have been exposed to the Coronavirus (COVID-19) or have questions about symptoms, please call your doctor. If your doctor wants you to get tested, you will not be charged for the test. You may also call our Nurse Help Line. A nurse will answer your questions, and help you get the care you need. Help is available in English or Spanish. You may also ask for an interpreter.

STAR (Medicaid)/CHIP/CHIP Perinatal Members:
1.888.332.2730

Marketplace Members:
1.833.955.1528

D-SNP Members: 1.833.955.1527

Do not go directly to any laboratory facilities asking to be tested.  Independent laboratories are not able to perform laboratory testing for COVID-19.

Members who are well and do not have a known risk for infection or symptoms of fever, cough or difficulty breathing should not go directly to ERs or urgent care centers asking to be tested. Doing so may overwhelm hospitals and urgent care centers and prevent them from providing care to people who need help.


High-Risk Members

If you have a health-related condition that may require special medications, equipment, supplies like oxygen and breathing devices or treatments like dialysis, please register with 2-1-1.  Make a plan now to get food, medications, and supplies just in case you need to be quarantined or have trouble with usual activities.  If you can, set up or confirm the status of your recurring orders for your durable medical equipment and supplies.

If you need replacement medication(s) and/or require an early prescription refill, just go to any pharmacy in our service area from March 12, 2020 to May 31, 2020. You will not be rejected. You may also obtain a 90-day supply of your maintenance medications.

You will need your Member ID card to fill/refill your prescription. If you do not have your ID card, you may print a temporary ID card using your My Member Account.

 

Pregnancy

Continue taking preventive steps to stay healthy, like staying away from large crowds and people who are sick. Call your doctor immediately if you have any flu-like symptoms like cough, fever or other respiratory problems or any symptoms related to your pregnancy.

Call our Care Management Team if you need help finding a doctor or clinic near you.

Monday - Friday, 8:00 a.m. - 5:00 p.m.

    • STAR/CHIP/CHIP-P Members: 1.844.297.4450
    • In an emergency, call 9-1-1 or go to the nearest emergency room.
    • TDD: 7-1-1

 

Mental Health and Wellbeing / Behavioral Health

This is a stressful time. Fear and anxiety can be overwhelming and cause strong emotions in adults and children. Please take your emotions seriously and get care, if you need it.

  • Call your doctor if stress reactions interfere with your daily activities
  • If you are currently being treated, please continue your treatment plan. Stay in touch with your Provider and share any new symptoms.
  • Call our Behavioral Health Team toll-free 24/7 if you need help finding assistance
    • STAR/CHIP/CHIP-P Members: 1.877.343.3108
    • Marketplace Members: 1.855.539.5881
    • D-SNP Members: 1.833.276.8306
    • TDD: 7-1-1
    • In an emergency, call 9-1-1 or go to the nearest emergency room.
  • Visit our Health Links page for a list of mental health and wellbeing agencies and resources. https://www.communityhealthchoice.org/en-us/member-resources/staying-healthyhealth-links/
  • Wellbeing Resources

Visit the following pages for resources and guidance on how to stay healthy:


Frequently Asked Questions