Coronavirus (COVID-19) Updates

Hands washing with soap and bubbles

General Information

Community Health Choice is monitoring the Coronavirus disease (COVID-19) and the most updated information from the Centers for Disease Control and Prevention (CDC), Texas Department of State Health Services, and the Harris County Public Health Department, to help keep you and your family healthy.  

Last updated: May 22, 2020 Check this page regularly for updates.


Texas has successfully flattened the curve through extreme social distancing, and businesses are starting to reopen. There is still no treatment or vaccine for coronavirus, so continue to protect yourself and your family.

Man inside his house wearing a mask

Stay at home as much as possible.

Woman wearing a face covering at the grocery store

Wear a face covering and practice social distancing when in public places.

Washing hands with soap and water

Wash your hands often with soap and water.

Man giving medical attention to a woman in a bed

Avoid close contact with those who are sick.

Woman coughing into her elbow

Cover your mouth and nose while sneezing or coughing.

Spraying disinfectant on a table top

Disinfect objects and surfaces to stay clean.


Coronavirus Symptoms

The CDC has added more possible symptoms, which may appear 2-14 days after exposure to the virus. Read "DISEASE INFORMATION" to read them. 


Multisystem Inflammatory Syndrome in children

Multisystem inflammatory syndrome in children (MIS-C) is a new condition associated with COVID 19 that is appearing in children and teens.

The syndrome was previously called pediatric multisystem inflammatory syndrome (PMIS).

MIS-C is like other serious inflammatory conditions such as Kawasaki disease and toxic shock syndrome. Children with MIS-C can have problems with their heart and other organs and need to receive medical care in the hospital.

MIS-C is a rare condition. However, because children may become seriously ill, it is important that parents know the signs and symptoms so they can get help right away.

Symptoms of MIS-C

Most children have a fever of 100.4 F or greater that lasts for several days. Other common symptoms include:

  • Abdominal pain
  • Diarrhea
  • Vomiting
  • Rash
  • Conjunctivitis (red or pink eyes)
  • Red, cracked lips or red, bumpy tongue that looks like a strawberry
  • Swollen hands and feet, which might also be red

Call your child’s doctor immediately if your child has a fever that won’t go away and any of the above symptoms.

 If your child is severely ill, go to the nearest emergency room or call 9-1-1 immediately.


Scam Alert

Scammers are sharing incorrect information in order to scare people and make money during this frightening time. Please beware!

  • You do not have to pay doctors or labs offering referrals to be tested for COVID-19.
  • To get tested for free, call your doctor or clinic or go to a public testing site. Click "TESTING" for more testing information.
  • There is no current treatment or vaccine to prevent COVID-19. Do not eat, drink, inject or take anything claiming to treat or protect against COVID-19 unless directed by your doctor. Unproven treatments could be life threatening.
  • If you have any questions about something you’ve heard or read, please contact your doctor.

Face Coverings

Effective April 27, Harris County requires its citizens to wear a face covering in public for the next 30 days. Please read the requirements and exceptions at ReadyHarris.org.  If you think you are sick with Coronavirus (COVID-19), call your doctor. 


Test Collection Map

Use this test collection map to find a testing site in your area. It lists public and private mobile, walk-in, and drive-thru test collection sites around the state.


Telemedicine Services

Use telemedicine services whenever possible.  A Provider can screen and diagnose you over the phone. It’s a great way to get the care you need from home.

If you are a CHIP, CHIP-P or STAR Member, ask your Provider if they offer telemedicine. If your doctor is not available and you need help with locating telemedicine services, please call us for assistance.

Telemedicine services are now available to all Marketplace plans and D-SNP, you may call them at 1.800.835.2362. 

Teladoc Access for Marketplace Members

  • Before your first virtual visit, you need to set up a Teladoc account and share your medical history on the app or on their account set up page. Completing this step in advance can minimize your wait time.
  • If you’re new to using Teladoc, start by visiting their website for answers to frequently asked questions.
  • For faster support, you can contact Teledoc by mobile, App or web. You can download the App on the App Store or Google Play.

Urgent Care Centers Offering Telemedicine

These locations offer telemedicine. Look up the listing in our Find a Doctor Provider directory for contact information.                                 

Adult Babies,Children, and Teens:
1. AFC Urgent Care (multiple locations)    1. Nightlight Pediatrics (multiple locations)
2. AP Urgent Care 2. Sunset Pediatric Urgent Care PA
3. Apex Urgent Care 3. Urgent Care for Kids (two locations)
4. CyMED Tomball PA 4. UTMB After-Hours Pedriatic Urgent Care
5. Emergency Medical Doctors Services  
6. Family First Urgent Care  
7. First Response Urgent Care Port Arthur  
8. Medella Urgent Care (two locations)  
9. MHMG Urgent Care (multiple locations)  
10. Next Level Urgent Care (multiple locations)  
11. Southwest Urgent Care  
12. Southwest Urgent Care and Family Practice (two locations)  
13. Sunrise Urgent Care & Family Practice  
14. Texas Children’s Urgent Care (multiple locations)  
15. Urgent Care MDs (multiple locations)  

Your Doctor and the Nurse Help Line

If you may have been exposed to the Coronavirus (COVID-19) or have questions about symptoms, please call your doctor. If you are tested at your doctor's office, health care facility or testing center, you will not be charged. You may also call our Nurse Help Line. A nurse will answer your questions, and help you get the care you need. Help is available in English or Spanish. You may also ask for an interpreter.

  • STAR (Medicaid)/CHIP/CHIP Perinatal Members: 1.888.332.2730
  • Marketplace Members: 1.833.955.1528
  • D-SNP Members: 1.833.955.1527

Public testing sites and drive-thru testing locations are available throughout Texas. See the Texas Department of State Health Services website to locate testing centers near you. https://dshs.state.tx.us/coronavirus/testing.aspx

Members who are well and do not have a known risk for infection or symptoms of fever, cough or difficulty breathing should not go directly to ERs or urgent care centers solely to be tested for COVID-19. Doing so may overwhelm hospitals and urgent care centers and prevent them from providing care to people who need help.


High-Risk Members

If you have a health-related condition that may require special medications, equipment, supplies like oxygen and breathing devices or treatments like dialysis, please register with 2-1-1.  Make a plan now to get food, medications, and supplies just in case you need to be quarantined or have trouble with usual activities.  If you can, set up or confirm the status of your recurring orders for your durable medical equipment and supplies.

If you need replacement medication(s) and/or require an early prescription refill, just go to any pharmacy in our service area from March 12, 2020 to May 31, 2020. You will not be rejected. You may also obtain a 90-day supply of your maintenance medications.

You will need your Member ID card to fill/refill your prescription. If you do not have your ID card, you may print a temporary ID card using your My Member Account.

 

Pregnancy

Continue taking preventive steps to stay healthy, like staying away from large crowds and people who are sick. Call your doctor immediately if you have any flu-like symptoms like cough, fever or other respiratory problems or any symptoms related to your pregnancy.

Call our Care Management Team if you need help finding a doctor or clinic near you.

Monday - Friday, 8:00 a.m. - 5:00 p.m.

  • STAR (Medicaid)/CHIP/CHIP-P Members: 1.844.297.4450
  • In an emergency, call 9-1-1 or go to the nearest emergency room.
  • TDD: 7-1-1

 

Mental Health and Wellbeing / Behavioral Health

This is a stressful time. Fear and anxiety can be overwhelming and cause strong emotions in adults and children. Please take your emotions seriously and get care, if you need it.

  • Call your doctor if stress reactions interfere with your daily activities
  • If you are currently being treated, please continue your treatment plan. Stay in touch with your Provider and share any new symptoms.
  • Call our Behavioral Health Team toll-free 24/7 if you need help finding assistance
    • STAR(Medicaid) /CHIP/CHIP-P Members: 1.877.343.3108
    • Marketplace Members: 1.855.539.5881
    • D-SNP Members: 1.833.276.8306
    • TDD: 7-1-1
    • In an emergency, call 9-1-1 or go to the nearest emergency room.
  • Visit our Health Links page for a list of mental health and wellbeing agencies and resources. https://www.communityhealthchoice.org/en-us/member-resources/staying-healthyhealth-links/
  • Wellbeing Resources

Visit the following pages for resources and guidance on how to stay healthy:


Frequently Asked Questions