High-Risk Members

If you have a health-related condition that may require special medications, equipment, supplies like oxygen and breathing devices or treatments like dialysis, please register with 2-1-1.  Make a plan now to get food, medications, and supplies just in case you need to be quarantined or have trouble with usual activities.  If you can, set up or confirm the status of your recurring orders for your durable medical equipment and supplies.

If you need replacement medication(s), require an early prescription refill or need help getting durable medical equipment and medical supplies please contact us. You will need your Member ID card to fill/refill your prescription. If you do not have your ID card, you may print a temporary ID card using your My Member Account.

Health Conditions at Increased Risk

People of ANY AGE with the following conditions are NOW DEFINED TO BE AT INCREASED RISK of severe illness from COVID-19. Please read the full list and more specific advice from the CDC

At INCREASED RISK for severe illness from COVID-19:

  • Chronic kidney disease
  • COPD (chronic obstructive pulmonary disease)
  • Immunocompromised state (weakened immune system) from solid organ transplant
  • Obesity (body mass index [BMI] of 30 or higher)
  • Serious heart conditions, such as heart failure, coronary artery disease, or cardiomyopathies
  • Sickle cell disease
  • Type 2 diabetes mellitus
  • Children who are medically complex are at higher risk for severe illness from COVID-19 than other children.
    • Those who have neurologic, genetic, and metabolic conditions
    • Those who have congenital heart disease

MAY be at an INCREASED RISK for severe illness from COVID-19:

  • Asthma (moderate-to-severe)
  • Cerebrovascular disease (affects blood vessels and blood supply to the brain)
  • Cystic fibrosis
  • Hypertension or high blood pressure
  • Immunocompromised state (weakened immune system) from blood or bone marrow transplant, immune deficiencies, HIV, use of corticosteroids, or use of other immune weakening medicines Neurologic conditions, such as dementia
  • Liver disease
  • Pregnancy
  • Pulmonary fibrosis (having damaged or scarred lung tissues)
  • Smoking
  • Thalassemia (a type of blood disorder)
  • Type 1 diabetes mellitus



Continue taking preventive steps to stay healthy, like staying away from large crowds and people who are sick. Call your doctor immediately if you have any flu-like symptoms like cough, fever or other respiratory problems or any symptoms related to your pregnancy.

Please read: COVID-19 and pregnancy considerations

Call our Care Management Team if you need help finding a doctor or clinic near you.

Monday - Friday, 8:00 a.m. - 5:00 p.m.

  • STAR (Medicaid)/CHIP/CHIP-P Members: 1.844.297.4450
  • In an emergency, call 9-1-1 or go to the nearest emergency room.
  • TDD: 7-1-1


Mental Health and Wellbeing / Behavioral Health

This is a stressful time. Fear and anxiety can be overwhelming and cause strong emotions in adults and children. Please take your emotions seriously and get care, if you need it.

  • Call your doctor if stress reactions interfere with your daily activities
  • If you are currently being treated, please continue your treatment plan. Stay in touch with your Provider and share any new symptoms.
  • Call our Behavioral Health Team toll-free 24/7 if you need help finding assistance
    • STAR(Medicaid) /CHIP/CHIP-P Members: 1.877.343.3108
    • Marketplace Members: 1.855.539.5881
    • D-SNP Members: 1.833.276.8306
    • TDD: 7-1-1
    • In an emergency, call 9-1-1 or go to the nearest emergency room.
  • Visit our Health Links page for a list of mental health and wellbeing agencies and resources. https://www.communityhealthchoice.org/en-us/member-resources/staying-healthyhealth-links/
  • Wellbeing Resources