Appointment Assistance

My Member Account

Access your My Member Account online 24 hours a day, 7 days a week to:

Check your eligibility
Change your personal information
Request to change your Primary Care Provider (PCP)
R.S.V.P. for Member events
Ask us a question

Don’t have an account? Register Now!

Member Services

We are here to help! Call Member Services at 1.888.760.2600. The numbers are also on the front of your Community Member ID card. We are available from 8:00 a.m. to 6:00 p.m., Monday to Friday. We speak English, Spanish or can get you an interpreter who speaks your language

Send you a new Member ID card, if yours is lost or stolen
Solve complaints and problems
Help you get a ride to your appointment
Schedule wellness checkup and other healthcare appointments
Schedule quick appointments, if you are a member of migrant family
Change your address, phone number or any personal information
Help with recertification

Contact Us

Member Name*
First Last
Member ID*
Guardian Name (if Member is under 18)
Phone*
Email address
I would like assistance with scheduling:*
- An Appointment
- A Ride
- An Appointment and a Ride
What is the best time to call you?*

Frequently Asked Questions About Wellness Checkups, Dental Care and Transportation Services

What is included in a wellness checkup?

Texas Health Steps checkups and Well-child exams, also known as wellness checkups, are the best way to help your child stay healthy as they grow. Medicaid Members get Texas Health Steps checkups from birth through 20 years of age. CHIP Members get well-child exams from birth through 18 years of age.

Based on your child’s age, a wellness checkup may include:

Health and developmental history
Height/weight/BMI/blood pressure measurements
Hearing tests and hearing aids
Eye tests and eyeglasses
Developmental and behavioral screenings
Dental care
Physical examination
Lab tests
Immunizations – Click here to go to the Vaccine Resource Center
Anticipatory guidance/health education
Treatment for other medical conditions

Click here to download our Preventive Services and Immunizations Guide

Do I have to pay for a wellness checkup?

There is no cost to you if you have Medicaid or CHIP. Children, teens, and young adults must have regular wellness checkups.

What do I bring to the checkup?

Medicaid or CHIP ID card
A list of all medications that your child is taking
Current immunization records
A list of questions that you want to ask the primary care provider

When does my child get a checkup?

Get the first checkup within 90 days of enrollment with Community. It helps us understand your healthcare needs early. You can also get to know your child’s doctor, and your child’s doctor can get to know you.

Wellness Checkup Schedule

Get the first checkup within 5 days after being born. After that, get the rest within 60 days after each checkup age below.
2 weeks	12 months
2 months	15 months
4 months	18 months
6 months	24 months
9 months	30 months
*Children 3 years and older need checkup once a year, on or after each birthday.

Medicaid Members get wellness checkups until they turn 21 years old.
CHIP Members get wellness checkups until they turn 19 years old.

How do I schedule a checkup appointment?

Head Start Students

If you are enrolled or going to enroll in a Head Start program, you may need a checkup within 45 days after enrolling. It is a requirement for Head Start. Please check with your Head Start program.

Harris Head Start Application
Phone Number: 713-672-9343

Avance Head Start Houston
Phone Number: (713) 812-0033

Head Start Baker Ripley Website
Phone Number: (713) 273-3211

Texas Health Steps Dental Services

Your child should get regular dental checkups to make sure their teeth and gums are healthy. Dental checkups can begin at age six months and should occur every six months after that. You must choose a Main Dentist to provide your Texas Health Step services through your dental plan. If you need assistance locating a dentist, contact your dental plan:

DentaQuest: 1.800.516.0165
MCNA Dental: 1.800.494.6262

Don’t know who your dental plan is? Call Member Services at 1.888.760.2600 for help.

Transportation Services

CHIP Members: Call Community Member Services for help. Call toll-free at 1.888.760.2600., Monday to Friday, 8:00 a.m. to 5:00 p.m.

STAR Members:
Acces2Care provides transportation to non-emergency healthcare appointments for STAR (Medicaid) Members who have no other transportation options. These trips include rides to the doctor, dentist, hospital, pharmacy, and any other places you get Medicaid services. These trips do NOT include ambulance trips.

How do I set up transportation?

Access2Care is available 24 hours a day, 7 days a week. Call Access2Care toll-free at 1.844.572.8194 or schedule through the Access2Care (A2C) Member app. Download the app from your app store. Information is available in English and Spanish. Call Access2Care to get an interpreter. 7-1-1 TDD for Hearing-Impaired. In case of an emergency, call 9-1-1 or go to the nearest hospital.
Be ready with the following information:

1. Your name, Member ID number, and your full address on file or the phone number on file;
2. The address, zip code, and phone number where you want to be picked up, this must match your address on file;
3. The name, address, zip code, and phone number of the doctor or other in-network provider you will be seeing;
4. The date and time of the appointment;
5. If you use a wheelchair or other medical equipment;
6. The name of the caregiver/attendant, if applicable

Please be ready at least 90 minutes prior your appointment. Your transportation provider will arrive up to 90 minutes before your appointment to ensure you arrive at your appointment between 15 minutes and one hour prior to your appointment time.

Read more about Access2Care

For more information, read the STAR or CHIP Member Handbook.

Why Choose Community?

As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.

“Community Health Choice is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.”
– Cecily
Member of Community Health Choice