On April 19, 2021, Community learned that some Marketplace Members received multiple invoices in the mail. The investigation determined that our vendor, Softheon, made a change to the Marketplace invoices they mail on behalf of Community. This change resulted in an error where some subscriber invoices were included with another subscriber’s correct invoice. As part of Community’s immediate actions, Softheon stopped mailing invoices on April 20, 2021, one day after Community learned of this issue.

No Member credit card data nor information about Member illnesses or diagnoses was included in the misprint.

Nothing is more important to us than protecting the privacy and security of our Members’ personal health information. Community contacted all Members involved, explained the vendor error and the immediate solution to prevent a recurrence, and provided the affected Members with free credit monitoring. Based on the outcome of Community’s investigation, measures have been put in place to ensure this error does not happen again.

If you have any questions about this incident or if you need additional information on what you should do as a result of the breach, please call Member Services at 713-295-6704 or toll free at 1-855-315-5386.