We have made this decision for the safety of our Members and employees. We are closely monitoring the situation in the City of Houston, and sincerely hope that you and your family are safe and warm.

Our Member Services team is available to assist with urgent issues. You can call us or e-mail us through your My Member Account. You may experience longer-than-normal hold and response times. Your health and well-being is important to us, and we will respond as fast as we’re able.

• CHIP and STAR/Medicaid Members, call 713.295.2294 or toll-free at 1.888.760.2600.
• Marketplace Members, call 713.295.6704 or toll-free at 1.855.315.5386.
• D-SNP Members, call 1.833.276.8306.

If you need medical help and cannot reach your doctor, call our 24-hour nurse advice line. A nurse will answer your health care questions and will help you get the care you need. Get help in English or Spanish. You can also ask for an interpreter.

• CHIP and STAR/Medicaid Members, call toll-free at 1.888.332.2730 or TDD at 7-1-1.
• Marketplace Members, call 1.833.955.1528.

If you are having a life-threatening emergency, please call 9-1-1 or go to the emergency room.