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Community offices closed due to weather

Community offices closed due to weather

We have made this decision for the safety of our Members and employees. We are closely monitoring the situation in the City of Houston, and sincerely hope that you and your family are safe and warm.

Our Member Services team is available to assist with urgent issues. You can call us or e-mail us through your My Member Account. You may experience longer-than-normal hold and response times. Your health and well-being is important to us, and we will respond as fast as we’re able.

  • CHIP and STAR/Medicaid Members, call 713.295.2294 or toll-free at 1.888.760.2600.
  • Marketplace Members, call 713.295.6704 or toll-free at 1.855.315.5386.
  • D-SNP Members, call 1.833.276.8306.

If you need medical help and cannot reach your doctor, call our 24-hour nurse advice line. A nurse will answer your health care questions and will help you get the care you need. Get help in English or Spanish. You can also ask for an interpreter.

  • CHIP and STAR/Medicaid Members, call toll-free at 1.888.332.2730 or TDD at 7-1-1.
  • Marketplace Members, call 1.833.955.1528.

If you are having a life-threatening emergency, please call 9-1-1 or go to the emergency room.

My Member Account

In addition to sending us secure messages, your My Member Account provides you with easy self-service options. When you log on you can:

  • Print a temporary card
  • Find a doctor or pharmacy closest to you
  • Check claims status
  • View your benefits
  • And more.

Helpful Resources

Visit the following pages for resources and guidance on how to stay safe:

Why Choose Community?

As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.

“Community Health Choice is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.”

– Cecily
Member of Community Health Choice