STAR

1. Fill out your STAR renewal form.
2. Write Community Health Choice under “Health Plan Name” as your first choice.
3. Mail your form back to HHSC right away.

CHIP

In the months before a child’s coverage is due to end, HHSC will send the family a renewal packet in the mail. The renewal packet contains an application. It also includes a letter asking for an update on the family’s income and cost deductions. The family needs to:

1. Look over the information on the renewal application.
2. Fix any information that is not correct.
3. Sign and date the application.
4. Look at the health plan options, if Medicaid health plans are available.
5. Return the renewal application and documents of proof by the due date.

Notification of Renewal: Once HHSC receives the renewal application and documents of proof, staff checks to see if the children in the family still qualify for their current program or if they qualify for a different program.

If a child is referred to another program (Medicaid or CHIP), HHSC sends the family a letter telling them about the referral and then looks to see if the child can get benefits in the other program. If the child qualifies, the coverage in the new program (Medicaid or CHIP) begins the month following the last month of the other program’s coverage.

During renewal, the family can pick new medical and dental plans by calling the CHIP/Children’s Medicaid call center at 1.800.964.2777.