Member Handbook Spotlight – Urgent Care

Member Handbook Spotlight – Urgent Care

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What is urgent medical care?

Another type of care is urgent care. There are some injuries and illnesses that are probably not emergencies but can turn into emergencies if they are not treated within 24 hours. Some examples are:

  • Minor burns or cuts
  • Earaches
  • Sore throat
  • Muscle sprains/strains

What should I do if my child or I need urgent medical care?

For urgent care, you should call your doctor’s office, even on nights and weekends. Your doctor will tell you what to do. In some cases, your doctor may tell you to go to an urgent care clinic. If your doctor tells you to go to an urgent care clinic, you don’t need to call the clinic before going. You need to go to a clinic that takes Community Health Choice. For help, call us toll-free at 1.888.760.2600. You can also call our 24-Hour Medical Advice Line at 1.888.332.2730 for help with getting the care you need.

How soon can I expect to be seen?

You should be able to see your doctor within 24 hours for an urgent care appointment. If your doctor tells you to go to an urgent care clinic, you do not need to call the clinic before going. The urgent care clinic must take Community Health Choice.

Read more useful Member information in your plan’s handbook.

www.CommunityHealthChoice.org > Plans and Benefits

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