Guide to Healthcare Services

Your Primary Care Provider is an important part of your healthcare team.

Your doctor will:

  • Make sure your child get the care your need, like regular checkups
  • Treat you when your child are sick
  • Track everything about your child past and present healthcare. Make sure they have all of your medical records. You need to sign a form giving permission.
  • Make referrals to other doctors, if needed

 

You can pick any doctor in the Community network as your Primary Care Provider. You should pick a doctor with an office location and office hours that are convenient for you. If you like the Primary Care Provider that you see now, you can continue to see them, if they are listed in Community's Network directory.

To find a doctor online, click on the "Find a Doctor" box below. You can also call Member Services at 1.888.760.2600, and we will find you at least three doctors in your area to choose from.

Once you have picked a doctor, call Member Services and we will assign that doctor to you. We will also mail you a Member ID card with your new doctor information.

Mother comforting sick girl.

Healthcare Services Options

Primary Care Provider (Your Doctor)

Your doctor provides the following care:

  • Wellness checkups
  • Immunizations, including flu shots
  • Sports and school physicals, if you participate in sports
  • Back-to-school checkups
  • Sick and non-urgent conditions
  • Referrals to specialist, if needed
  • More

 

Some doctors offer walk-ins, but some require appointments. Contact your doctor to learn their appointment preference and expected wait time.

To find a doctor online, click on the "Find a Doctor" box above.

Urgent and After-Hours Care

Urgent care centers provide treatment when you have an injury or illness that requires immediate care, but it is not serious enough to go to the emergency room. You should go to an urgent care center, if your doctor is not available.

Urgent care centers provide care for the following:

  • Earaches
  • Minor/common infections (e.g. strep throat)
  • Minor cuts
  • Sprains/strains
  • Minor broken bones
  • Minor burns

 

They are open after regular doctor office hours. Walk-ins are welcome, but wait times may vary.

To find an urgent care center near you, click on the "Find an Urgent Care Center" box above.

Emergency Room

Emergency rooms provide immediate treatment of life-threatening conditions. If you have severe symptoms or believe your condition is life threatening, you should go to the emergency room or call 9-1-1.

Emergency rooms are open 24/7; however, wait times may be longer because patients with life-threatening emergencies will be treated first.

Nurse Help Line

 

Feeling sick, have questions, or not sure what to do?

Call the free Nurse Help Line:
1.888.3322730
TDD: 711

Experienced nurses will answer your healthcare questions and help you get the care you need.

These trained nurses are available 24 hours a day, 7 days a week to answer your health questions by phone.