Renew CHIP or CHIP-P

Keep Your CHIP or CHIP-P Benefits!

Have you heard about the public health emergency (PHE) coming to an end and how it could impact you? Read more about it here.

Important: The state of Texas has automatically extended CHIP and STAR Medicaid benefits since the federal government issued a public health emergency (PHE) due to the COVID-19 epidemic.

When the PHE ends, you will need to recertify for your benefits. If you do not, you could lose your benefits. We will share information when we receive it. In the meantime, please do these things:

Update your mailing address, phone, and e-mail with HHSC right away.
Watch your mail for information from HHSC. If you receive paperwork, complete it right away.
If you have any questions, please call us.

Don’t lose your health care benefits – let Community help you recertify! Families must renew their CHIP or Children’s Medicaid coverage every year. Community will contact you when your recertification date is coming up, but you must take action if you want to keep your benefits!

Apply for Texas CHIP

What you need to do:

In the months before a child’s coverage is due to end, HHSC will send the family a renewal packet in the mail. The renewal packet contains an application. It also includes a letter asking for an update on the family’s income and cost deductions. The family needs to:

Look over the information on the renewal application.
Fix any information that is not correct.
Sign and date the application.
Look at the health plan options, if Medicaid health plans are available.
Return the renewal application and documents of proof by the due date.

Notification of Renewal:

Once HHSC receives the renewal application and documents of proof, staff checks to see if the children in the family still qualify for their current program or if they qualify for a different program.

If a child is referred to another program (Medicaid or CHIP), HHSC sends the family a letter telling them about the referral and then looks to see if the child can get benefits in the other program. If the child qualifies, the coverage in the new program (Medicaid or CHIP) begins the month following the last month of the other program’s coverage.

During renewal, the family can pick new medical and dental plans by calling the CHIP/Children’s Medicaid call center at 1.800.964.2777.

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CHIP Member Services
Local: 713.295.2294 | Toll-Free: 1.888.760.2600

Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m

General Information
Local: 713.295.2222 | Toll-Free: 1.877.635.6736

Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.

Providers Hotline
Local: 713.295.2295
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 5:00 p.m

Additional Contact Numbers