Welcome to Community Health Choice!

Connecting you to the best health insurance for every stage of your life.

Virtual-Now

Welcome to Community Health Choice!

Connecting you to the best health insurance for every stage of your life.

Thank you for choosing us!

We are here to help you get great health care whenever you need it and find new ways to stay healthy. We have a welcome letter and ID card ready to send your way.


Follow the steps below to make it official. Once you are all set up, a wellness checkup is a great way to get started—and there is no charge.


Call us if you need help at 713.295.6704 or toll-free at 1.855.315.5386.

Make your first payment

You have multiple ways to make a premium payment:

  • Pay online to make a Quick Payment.
  • Pay anytime by phone using our automated system at 713.295.6704 or toll-free at 1.855.315.5386.
  • Pay in person at any of these CheckFreePay Payment Center locations.
  • Pay by mail with a check or money order. Send your payment to Community Health Choice, P.O. Box 844124, Dallas, TX 75284-4124.

Please note: Invoices are sent out automatically. If you have already made a payment, thank you! Some payments can take up to a week to process.


Complete Step 1

Community Tip: Make A Choice
Remember, your payment must be received by the date on your invoice. If you miss this date, your plan is automatically canceled, and you will lose your coverage. You must re-enroll if you are still eligible.

Choose a primary care physician

It’s important to choose a primary care physician from the Community Health Choice network to coordinate your care. Use our Provider Directory to see if your primary care physician is in the network or to find a new one.   

Make your selection by signing in to your Member account or by calling us at 713.295.6704 or toll-free at 1.855.315.5386 to let us know your choice.

You are able to select Doctor On Demand as your primary care physician. Doctor On Demand services are provided to you at no charge. All other Community primary care providers are subject to a deductible.

Complete Step 2

Community Tip: Make A Choice
If you do not choose a primary care doctor, we will match you to one based on where you live. Please note that your ID cards will be mailed once you have selected a Primary Care Physician or you have been matched with one.

Create your Doctor on Demand account

Available when you are, without the hassle of the waiting room. Connect with an experienced, licensed medical provider, psychiatrist, or therapist over a secure video 24/7.

Create your free account on January 1, 2021.








Complete Step 3

Community Tip: Schedule Your First Check-In
After setting up your Doctor on Demand account, you can schedule your first check-in with the doctor.


Create your online Member account

Your health plan, personalized. Your personal My Member Account makes it easy to manage your health plan. Everything that you need is at your fingertips. New Members create your My Member Account five to seven business days after your first premium payment is processed.

Your My Member Account lets you:

  • Pay premiums online and set up auto-payments.
  • Print a copy of your Member ID card.
  • Check claim status.
  • Send secure messages to our Member Services team.
  • Take your health questionnaire and save 10% off your 2021 premiums.
  • And much more!


 

Complete Step 4

Community Tip: Set up automatic payments
Once you have made your first payment in your Member account you can schedule future premiums to be paid automatically on the 15th or 25th of each month. If you had set up automatic payments in 2020, we recommend you log in to your account to review your recurring payment amounts.

Earn 10% off your 2021 monthly premiums

It all starts with a quick and easy health questionnaire. You can complete your health questionnaire online in about 10 minutes. Only one adult (18 or older) is required to take a health questionnaire to earn the premium savings for everyone on your policy. The early bird gets the savings.

Members who complete the health questionnaire between November 1 through December 15 will see the savings on all future 2021 Community bills.

Complete Step 5

Community Tip: Save 10%
The deadline to take your health questionnaire to save 10% on your 2021 premiums is January 31st, 2021. Check the payment center in your My Member Account for the most up-to-date credit information.

See if you need to send supporting documentation

The Advanced Premium Tax Credit (APTC) is a federal subsidy available to individuals and families who earn less than 400% of the Federal Poverty Level (FPL). This subsidy helps to pay part of your health insurance premiums to make your insurance more affordable.

If you have been asked for supporting documentation, send your supporting documents now. You have just 30 days from the day you enroll to show proof to the Centers for Medicare & Medicaid Services (CMS) that you qualify for financial help with your premiums. It is important to send any missing documents or you will lose your eligibility for Marketplace coverage.



Complete Step 6

Community Tip: Make the Deadline
If you miss the deadline, you could lose your financial assistance, and your premiums could be higher—possibly much higher. So, please get those documents to CMS, not Community, immediately.


Why Choose Community?

As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.

“I always tell people to choose Community Health Choice. I tell them it’s the best health insurance they will ever be with.”

– Chandolyn
Member of Community Health Choice

Make your first payment

Your My Member Account lets you:

  • Pay premiums online and set up auto-payments
  • Print a copy of your Member ID card
  • Check claim status
  • Send secure messages to our Member Services team
  • Take your health questionnaire and save 10% off your 2021 premiums

Please note: Invoices are sent out automatically. If you have already made a payment, thank you! Some payments can take up to a week to process.

Complete Step 1

Community Tip: Make A Choice
Remember, your payment must be received by the date on your invoice. If you miss this date, your plan is automatically cancelled, and you will lose your coverage. You must re-enroll if you are still eligible.