Texas CHIP Contact Us

Texas CHIP Contact Us

Community cares about you! We want you and your family to be happy and healthy. If you have questions, we’re here to help. We speak English, Spanish, and other languages, too. Call us to get an interpreter. In case of emergency, call 9-1-1 or go to the nearest hospital.

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Ready to Apply for CHIP? Applying is easy. 

Contact Us Today

CHIP Member Services
Local: 713.295.2294 | Toll-Free: 1.888.760.2600
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.

General Information
Local: 713.295.2222 | Toll-Free: 1.877.635.6736
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.

TDD Number for Hearing Impaired
7-1-1

Medical Advice Line
Call our Nurse Help Line 24 hours a day, seven days a week toll-free at 1.888.332.2730 or TDD at 7-1-1.
Call the Nurse Help Line before going to the emergency room, unless it is an emergency. A nurse will answer your health care questions and help you get the care you need. Get help in English or Spanish. You can also ask for an interpreter.

Care Management
Local: 832.CHC.CARE (832.242.2273) | Toll-Free 1.844.297.4450
Monday through Friday
8:00 a.m. to 5:00 p.m.

Prescription Benefits
Community Health Choice Member Services
Phone: 1.888.760.2600

Vision Benefits
Envolve Vision – CHIP Members
Phone: 1.844.433.6881
Web site: https://visionbenefits.envolvehealth.com

State Benefit Programs 2-1-1 Texas
(Medicaid/CHIP/CHIP Perinatal)
Local: 2-1-1 | Toll-Free: 1.877.541.7905

Dental Benefits
STAR and CHIP Members under 21 years of age:
DentaQuest
Phone: 1.800.516.0165
Web site: http://dentaquest.com/

MCNA Dental
Phone: 1.800.494.6262
Web site: https://www.mcnatx.net/en/home/

Behavioral Health/Substance Abuse Benefits
Effective September 1, 2019
Community Health Choice
1.877.343.3108
24 hours a day, 7 days a week; In case of emergency, call 9-1-1 or go to the nearest hospital.

What is a referral?

Provider Services Hotline
Call 713.295.2295, 8:00 a.m. – 5:00 p.m., Monday – Friday, for information on our managed care plan and the Members they serve; claims inquiries; contract clarification/interpretation; EFT/ERA request; provider education in-services; provider updates (address/phone/tax ID).

Waste, Fraud and Abuse Hotline
1.877.888.0002

E-Mail
Member
Non Member

CHIP Member Services
Local: 713.295.2294 | Toll-Free: 1.888.760.2600

Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m

General Information
Local: 713.295.2222 | Toll-Free: 1.877.635.6736

Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.

Providers Hotline
Local: 713.295.2295
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 5:00 p.m

Additional Contact Numbers

Contact Us Today

community cares center

Sometimes the best and easiest way to do things is in person, face-to-face, one-on-one. That’s why we opened our Community Cares Centers in Houston and Beaumont. These locations give our Members and potential Members the chance to meet with one of our friendly Community Relations representatives in person.

Our Cares Centers are open for regular business hours from 8:00 a.m. – 5:00 p.m.

Services offered:

  • Pay your bill
  • Assistance with enrolling
  • Answer questions about your coverage
 

What to bring if you’re applying for coverage:

  • Name and date of birth
  • Social Security number and/or immigration documents, number and type (if not a citizen)
  • Current household income (including tax adjustments such as student loan interest)
  • Employer name, telephone number, and address
  • Current health insurance information (insurance company name and policy number)

Contact Us Today

Houston
2636 South Loop West, Suite 125
Houston, TX 77054

Beaumont
5888 Eastex Freeway
Beaumont, TX 77708

CHIP Member Services
Local: 713.295.2294 | Toll-Free: 1.888.760.2600

Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m

General Information
Local: 713.295.2222 | Toll-Free: 1.877.635.6736

Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.

Providers Hotline
Local: 713.295.2295
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 5:00 p.m

Additional Contact Numbers

Why Choose Community?

As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.

“I always tell people to choose Community Health Choice. I tell them it’s the best health insurance they will ever be with.”

– Chandolyn
Member of Community Health Choice