Due to the storm and city-wide flooding, the Community Health Choice Central and Northwest campuses will be closed Monday, August 28, 2017 and Tuesday, August 29, 2017. This decision is for the safety of our Members and employees. We are closely monitoring the situation in the City of Houston.
Our Member Services team will answer customer service calls remotely. If you need to speak with Member Services, please call 1.888.760.2600. Member Services is available to assist with urgent issues.
Providers are able to check Claim Status, Eligibility/Benefits by phone, or through the Provider Portal. Routine issues will be handled as soon as possible once Community reopens.
Please note: Call 2-1-1 or 9-1-1 if you have an emergency or need to evacuate.
Community Health Choice plans to reopen once it is safe for everyone.