Long Hold Times

We are currently experiencing technical difficulties with our phones and you may experience longer-than-normal hold times. Our top priority is to assist all of our Members with their inquiries as soon as possible.

If you’d like to avoid long hold times, you can also reach us by e-mail, text or chat through your My Member Account.

Your My Member Account helps gives you the answers you need quickly. When you log on to your My Member Account, you can:

  • Print a temporary ID card
  • Find a doctor or pharmacy closest to you
  • Send secure messages
  • Change your doctor
  • View or ask about your benefits
  • Check on a claim
  • Make your premium payments

We are sorry for any inconvenience this might cause you.