Our Cares Centers are open for regular business hours from 8:00 a.m. – 5:00 p.m.
Although we are opening, it is still better to call or connect with us through our Member portal. Click here to create or log on to your Member account.
If you have a fever, sore throat or cough, please do not come to the Cares Center. We will not be able to serve you.
The Houston Cares Center at 2636 South Loop West is opening on Friday, May 1 to assist with account questions and payments. When you arrive, you will be asked to wait in the lobby of the building. Please follow the social distance markers. We will let in one Member at a time. You must wear a mask or face covering.
The Beaumont Cares Center is opening on Monday, May 4 to assist with account questions and benefit applications. When you arrive, a Community Representative will take your phone number. You will be asked to wait outside or in your car until it is your turn. We will let in one Member at a time. You must wear a mask or face covering.
We look forward to serving you!
Thank you for being our Member.