Every member of your family who is eligible for the STAR Program may have their own PCP.

Here are three easy steps to find a PCP:

Step 1: Check your CHC Provider Directory for a listing of PCPs near you. The listing tells you where each PCP is located. Many Providers have walk-in and after hours appointments available. The listing also tells you what languages the PCP speaks. It is a good idea to call CHC Member Services if you do not see the doctor you want in the book. We add new Providers all the time.

Step 2: Call CHC Member Services. Let us know who you would like to be your PCP. If you need help picking a PCP, we can help. We can answer your questions and give you the latest information about your PCP. We can also help you decide which PCP best meets your needs.

Step 3: Pick a PCP for each STAR member in your family. CHC Member Services will send you a new Member ID card that shows your choice.

When you make appointments and go see your PCP, don't forget to....

Take information when you go to the doctor.
When you go to see your doctor, take your CHC Member ID card, your Medicaid ID Form, a list of problems you are having, a list of any drugs or herbal medicines you are taking, and a record of all shots you have had.

Call your PCP if you cannot make it to an appointment.
Tell your PCP if you will not be able to keep an appointment time. Let them know a few days ahead of time if you can. If you have to cancel because you don't have a ride, call Medicaid Transportation (1-877-633-8747) 48 hours before your next appointment.

Talk freely with your PCP.
Tell your PCP as much as you can about any health problems you have. Ask questions if you do not understand what your doctor means. Write your questions or symptoms down. Take this with you to your doctor so you remember to tell him/her about everything.

Tell your PCP about all your health problems.
Many people think PCPs only handle minor problems, such as colds. PCPs handle many problems. They can even spot rare diseases that only a specialist can treat. PCPs also handle many urgent problems. They can help you with a small cut that may need a few stitches. They can usually treat you more quickly than a busy hospital emergency room.

Keep all your medical records with your PCP.
Your PCP should be the medical home for all your medical records. Your PCP needs to know everything about your past and present health care needs. Make sure your PCP has all of your medical records. If you are a new patient, help your PCP get your medical records from your previous doctor. You may need to sign a form giving permission for your medical records to be sent to your new PCP.

Tell your PCP about emergencies.
In an emergency, go straight to the closest hospital. Call your PCP within 24 hours, or as soon as possible. If you can't call, have someone call for you. If you are admitted to the hospital, call your PCP so that he/she can tell the hospital about your medical history. Your PCP can also arrange follow-up care for you. Your PCP will want to see you in his/her office after all emergency services and after leaving the hospital. Plan on visiting your PCP within 3 days of any emergency visit or hospital discharge.